Multicultural Support Officer

Do you want to work for a leading national not-for-profit organisation providing dedicated human and social services to a diverse AustraliaWith community at the heart of everything we do our purpose is to create a world in which everyone has access to equal the RoleIn the role of a Multicultural Support Officer (MSO) you will support clients and community members to achieve self-agency and thrive. The role does this in a variety of ways:Welcoming and orientating new arrivals to migrants to build their independence in the community and when accessing services providing language support to case with their ethnic and faith community to provide information & cultural insights to build the capacity of the wider staff team and are administration components to this role which require digital and written the TeamThe Newcomers Settlement Integration (NSI) Shared Services team at SSI provides support to service delivery program areas across the organisation. Our MSO workforce is a great strength of SSI. It allows programs to deliver services in a clients first language and with a culturally responsive approach. The Shared Services team is diverse flexible and responsive allowing us to support the changing needs of our clients and :Helping build their capacity so they can learn about the services offered and how to navigate them independently in the clients to attend appointments or support for interactions between clients and internal/externals services and teaching clients how to use professional interpreting services when required and providing clients with basic words and phrases in English which they can use to help start them on their Settlement clients by car or public transport to activities supervisions and other appointment they may have. Supporting clients to learn about the public transport system and how to use navigation and information sessions support services: Organising and accompanying clients to workshops and information sessions conducting orientation sessions workshops for clients interpreting for workshopsAccommodation support services: Assisting clients in settling into short term or long-term accommodation. Support clients to inspect properties and learn general accommodation requirements in AustraliaSupport to Children and Youth: Assisting them to achieve their goals supervising Child Protection Out of Home Care visits or youth work type supportGeneral Orientation activities:Providing newcomers with information about living in Australia (in accordance with client handbook) providing general guidanceEngage with Ethnic/Faith communities to provide information about SSI services arrange information sessions or activities for communitiesAdministration:Writing clear concise accurate and objective case notes. Using email and Microsoft Office applications to perform basic administration tasksCultural consultancy: Using cultural background to assist programs co-design activities by identifying community needsAbout YouYou will need to be able to speak read and write in any other language whilst also being proficient in written and spoken ability to demonstrate strong digital literacy skills is working in facilitation & training or case management is highly desirable.A drivers license and your own vehicle is also highly Languages:BurmeseRohingyaKareniIf you have the capability to achieve success in this role and are interested in creating an impact for communities who need your support we would love to hear from you!Recruitment PoolPlease note: If you are successful through the recruitment assessment process but there are no current vacancies which match your region or language you will be placed in our recruitment pool for any future opportunities that may come available in the next 3-6 our BenefitsAccess to Talent Pools to utilise your other skills and experience across the organisationAccess to in-house training and learning opportunities for professional development and to our inhouse wellbeing programsWorking alongside professional and dedicated team members all wanting to make a difference in our our Recruitment ProcessAt SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees contractors and volunteers. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of commitment to DiversitySSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders Aboriginal and Torres Strait Islander peoples culturally and linguistically diverse groups the LGBTIQ community veterans refugees and people with for the RoleApply by submitting a current resume which outlines your skills and experience relevant to the role. If you would like further information about the role contact the talent team on close 17th February 2026SSI is a Disability Confident Recruiter and our Talent Acquisition team can assist in; providing alternative formats to apply making adjustments to the recruitment process (including the application form) and offering information about workplace adjustments and support networks. Should you require adjustments please email us