Support Analyst (Tandem Operations)

Whats the role

We are seeking an experienced Support Analyst to join our Production Support team with a strong focus on operating and supporting HP NonStop (Tandem) systems within critical banking environments. This role is essential to ensuring the stability availability and performance of highavailability payment and transaction platforms.

Key Responsibilities

• Monitor and operate HP NonStop (Tandem) and Base24 POS/ATM environments to ensure system uptime and performance.
• Perform 24x7 production support including shift work nights weekends and public holidays as required.
• Manage and monitor NetBatch job scheduling and batch processing.
• Proactively analyse system health performance metrics and EMS logs to identify and resolve issues.
• Handle incident management root cause analysis and escalation in line with ITIL practices.
• Collaborate with internal technology teams vendors and external stakeholders to resolve incidents.
• Support planned changes releases and maintenance activities.
• Execute system recovery failover and disaster recovery procedures and participate in DR exercises.
• Provide operational support across IBM Mainframe and distributed systems as required.

What do I need

• Minimum 2-3 years hands-on experience supporting HP NonStop (Tandem) systems in a production environment.
• Strong experience with Base24 applications including POS and ATM monitoring.
• Proficiency in:
  • TACL scripting
  • NetBatch scheduling
  • EMS log analysis
• Experience using monitoring and service tools such as Splunk Elastic and ServiceNow.
• Solid understanding of system monitoring incident response and recovery in missioncritical banking systems.
• Experience with IBM Mainframe operations is highly desirable.

Desirable Qualifications

• ITIL Foundation certification or working knowledge of ITIL processes.
• Knowledge of Base24 network interfaces and transaction flows.
• Previous experience in banking or financial services environments.