Austrian German Speaking Junior Customer Support Representative

Lisbon - Portugal

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Responsibilities

Handle customer inquiries via phone email and/or chat in Austrian German.
Provide accurate information guidance and solutions in line with company procedures.
Resolve customer issues efficiently while maintaining high service quality standards.
Escalate complex cases when necessary following internal processes.
Maintain accurate records of customer interactions in CRM systems.
Meet individual and team performance targets (KPIs quality productivity).
Deliver a professional empathetic and customer-focused experience at all times.

Requirements

Native or C2 level Austrian German.
English B2 level or higher.
Previous experience in customer service or customer support is preferred.
Strong communication and interpersonal skills.
Problem-solving mindset with attention to detail.
Ability to work in a fast-paced multicultural environment.
Flexibility to work rotational shifts including weekends.

What We Offer

Competitive salary package (details shared during the recruitment process).
Paid training and onboarding.
International and multicultural working environment.
Career development and internal growth opportunities.
Relocation support (if applicable explained during the recruitment process).

Responsibilities Handle customer inquiries via phone email and/or chat in Austrian German. Provide accurate information guidance and solutions in line with company procedures. Resolve customer issues efficiently while maintaining high service quality standards. Escalate complex cases when ne...