German-Speaking Client Support Advisor

Braga - Portugal

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

German-Speaking Client Support Advisor (Meal Card Services) Braga Portugal

Introduction

A leading global customer experience provider is recruiting German-speaking Client Support Advisors for a project in the consumer benefits and incentives sector. Based in the historic city of Braga you will support users of a prominent meal card solution ensuring they maximize their benefits through professional and solution-oriented guidance.

Your Role

Customer Guidance: Serve as a professional point of contact guiding customers through their inquiries with clear and accurate communication.
Communication Channels: Handle inbound and outbound calls related to savings objectives and benefit solutions.
Consultative Upselling: Identify customer needs and promote alternative contract options using consultative techniques.
Information Management: Utilize internal tools and processes to provide complete and correct information to users.
Service Quality: Ensure a positive experience for every customer by maintaining a warm helpful and professional attitude.
Compliance: Strictly follow internal procedures and compliance standards to ensure data security and service consistency.

Your Qualifications

Languages: Fluent proficiency in German (both spoken and written).
Experience: Previous experience in customer service call centers or customer support is considered an advantage.
Communication: Strong interpersonal and active listening skills.
Mindset: Customer-focused with a friendly attitude and a willingness to work with targets and upselling opportunities.
Tech Skills: Basic computer literacy and the ability to navigate internal software systems.
Attributes: Reliable organized and capable of performing well in a structured work environment.

The Offer

Location: On-site in Braga Portugal with a hybrid work option potentially available based on performance.
Schedule: Full-time role weekdays only (Monday to Friday).
Hours: Rotational shifts between 07:00 and 19:00 ensuring weekends off.
Remuneration: Competitive base salary plus fantastic commission potential.
Development: Comprehensive paid training and onboarding with clear paths for internal growth and career development.
Environment: Stable role within a multicultural international environment and a progressive company culture.

Are you a German speaker looking for a stable professional opportunity in northern Portugal Apply today to join the team in Braga!

German-Speaking Client Support Advisor (Meal Card Services) Braga Portugal Introduction A leading global customer experience provider is recruiting German-speaking Client Support Advisors for a project in the consumer benefits and incentives sector. Based in the historic city of Braga you will supp...

German-Speaking Client Support Advisor (Meal Card Services) Braga Portugal

Introduction

Your Role

Customer Guidance: Serve as a professional point of contact guiding customers through their inquiries with clear and accurate communication.
Communication Channels: Handle inbound and outbound calls related to savings objectives and benefit solutions.
Consultative Upselling: Identify customer needs and promote alternative contract options using consultative techniques.
Information Management: Utilize internal tools and processes to provide complete and correct information to users.
Service Quality: Ensure a positive experience for every customer by maintaining a warm helpful and professional attitude.
Compliance: Strictly follow internal procedures and compliance standards to ensure data security and service consistency.

Your Qualifications

Languages: Fluent proficiency in German (both spoken and written).
Experience: Previous experience in customer service call centers or customer support is considered an advantage.
Communication: Strong interpersonal and active listening skills.
Mindset: Customer-focused with a friendly attitude and a willingness to work with targets and upselling opportunities.
Tech Skills: Basic computer literacy and the ability to navigate internal software systems.
Attributes: Reliable organized and capable of performing well in a structured work environment.

The Offer

Location: On-site in Braga Portugal with a hybrid work option potentially available based on performance.
Schedule: Full-time role weekdays only (Monday to Friday).
Hours: Rotational shifts between 07:00 and 19:00 ensuring weekends off.
Remuneration: Competitive base salary plus fantastic commission potential.
Development: Comprehensive paid training and onboarding with clear paths for internal growth and career development.
Environment: Stable role within a multicultural international environment and a progressive company culture.