Head of Operations Oraan Tech

Karachi - Pakistan

Monthly Salary: Not Disclosed

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

This Job is posted by Taraki on behalf of its client Oraan Tech Pvt. Ltd. Candidates can apply here and also check out more jobs directly on our website.

Job Title: Head of Operations

Location: Karachi
Department: Operations

Role Overview
We are looking for a Head of Operations who can take end-to-end ownership of Oraans operations and lead the teams that make our products work every day. This role oversees user onboarding KYC payments & collections and customer support and is accountable for turning business goals into clear operational plans priorities and outcomes.
You will manage a team of 10 people work closely with product and engineering and be expected to lead from the front: setting standards coaching the team and ensuring consistent high-quality execution.

Key Responsibilities
1. Operational Leadership

Own day-to-day execution across onboarding KYC payments & collections and customer support.
Define and maintain SLAs daily/weekly rhythms and checklists so operations run predictably and reliably.
Ensure issues are surfaced early and resolved with clear ownership and follow-through.

2. People Management & Leadership

Lead and develop an operations team of 10 team members (including team leads and frontline staff).
Set clear expectations run regular 1:1s and give structured feedback to improve performance and capability.
Act as a role model for professionalism ownership and attitude someone the team respects and finds easy to work with.

3. Process Design & Improvement

Map document and continuously refine end-to-end workflows across all core ops functions.
Reduce friction error rates and rework by improving processes and pushing for standardization where appropriate.
Identify opportunities to simplify or automate operational work using tools basic workflows and better ways of working.

4. Cross-Functional Collaboration

Work directly with Product and Engineering to translate operational pain points into product requirements and improvements.
Provide a clear operational point of view in discussions on priorities edge cases and launch readiness.
Coordinate with Finance and other teams so operational work aligns with broader business objectives and timelines.

5. Planning KPIs & Reporting

Define and track key operations KPIs such as turnaround times SLA achievement queue health error rates and CSAT/NPS.
Use data to plan capacity allocate team effort and decide what the team should focus on week to week.
Prepare concise structured updates for senior leadership on performance risks and proposed actions.

6. Execution Discipline & Escalation Handling

Ensure the team consistently meets daily weekly and monthly targets and deadlines.
Oversee structured handling of customer escalations and critical issues ensuring timely resolution and root-cause follow-up.
Build a culture where commitments are taken seriously and done well and on time is non-negotiable.

What Youll Bring

68 years of experience in operations ideally in fintech financial services or a high-growth tech/startup environment.
Proven track record of leading teams of 10 people including hiring coaching and performance management.
Strong ability to understand business goals and translate them into clear operational priorities workflows and team focus.
Excellent communication skills spoken written and analytical with the ability to brief junior team members and communicate clearly with senior leadership.
Demonstrated experience designing running and improving end-to-end processes in an operations-heavy environment.
Comfort with tools and data: CRMs ticketing systems spreadsheets dashboards and working with tech teams to make operations more efficient.
A proactive structured and solution-oriented mindset you bring energy and ideas not just problems and you follow through on execution.
Alignment with Oraans mission and a genuine interest in building trustworthy financial products for users in Pakistan.

This Job is posted by Taraki on behalf of its client Oraan Tech Pvt. Ltd. Candidates can apply here and also check out more jobs directly on our website. Job Title: Head of Operations Location: KarachiDepartment: OperationsRole OverviewWe are looking for a Head of Operations who can take end-to-end ...