Outbound Lead Setter Grab tech Solution

Our client Grab tech Solution is looking for Outbound Lead Setter in Lahore.

Job Description

Employment type: Full-time Onsite

Timings: 6PM-3AM
Location: Eden Canal Villas Near Thokar niaz Baig Lahore

Position Summary:

The Outbound Lead Setter is responsible for proactively contacting prospective and existing customers on behalf of the company Heating Cooling & Plumbing to generate booked service appointments. This role serves as the first point of contact for many customers and is expected to represent the company brand with professionalism warmth and clarity. The position operates primarily via outbound phone calls and all confirmed appointments are booked directly in ServiceTitan.

Essential Duties and Responsibilities.

Outbound calling

• Execute daily outbound call campaigns targeting prospective customers past customers and leads from marketing initiatives
  
• Follow approved call scripts and objection-handling frameworks while maintaining a natural conversational tone
• Identify customer needs related to heating cooling and plumbing services and match them to appropriate service offerings
• Overcome objections professionally and guide prospects toward scheduling a service appointment

Appointment booking

• Book all confirmed service appointments directly in ServiceTitan ensuring accurate customer information address and service type
• Confirm appointment details with the customer verbally prior to ending each call
• Coordinate with dispatch and field teams as needed to ensure accurate scheduling and capacity
• Follow up on unconfirmed or tentative leads to convert them to booked appointments
  CRM and reporting
• Maintain accurate and up-to-date records for all customer interactions in ServiceTitan
• Log call outcomes disposition statuses and follow-up tasks consistently
• Meet or exceed daily and weekly activity metrics including calls made contacts reached and appointments booked
• Participate in regular performance reviews with team leadership
  MINIMUM QUALIFICATIONS
• 3 or more years of outbound calling or inside sales experience
• Professional spoken and written English proficiency candidates will be assessed via a recorded phone screen
• Demonstrated ability to meet or exceed call-based performance metrics

Comfort with CRM platforms;

• ServiceTitan experience strongly preferred
• Reliable high-speed internet connection and a quiet professional call environment
• Availability to work U.S. business hours (Central Time)
  
  

PREFERRED QUALIFICATIONS

• Prior experience in a home services HVAC or trades-adjacent call center environment
• Familiarity with ServiceTitan booking workflows
• Experience working directly with U.S.-based customers
• Demonstrated track record in a performance-incentivized role