Retail Manager Westfield Newmarket

Auckland - New Zealand

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Every day our people play a vital role in our purpose to create extraordinary places connecting and enriching communities.

Westfield Newmarket our flagship destination is a world-class retail precinct showcasing the best of local and international brands. The centre combines superior design with a premium retail and dining offer. Located in an enviable position on Broadway in Newmarket and housing approximately 256 business partners the centre caters to a trade area of more than 1.4 million people. Westfield Newmarket is defined by a luxury offering that features numerous global fashion icons including Louis Vuitton Gucci Balenciaga Burberry Saint Laurent and Versace.

Your opportunity

We are excited to offer a 12-month parental leave contract for a Retail Manager(Assistant Centre Manager) who is passionate about customer experience to join our team at Westfield Newmarket. This role requires someone who can take charge of the relationship with our retail partners support their success drive results and advocate for their needs.

As the voice of the customer and the centres eyes and ears you will be responsible for delivering outstanding experiences every day by prioritising customer needs. Reporting to the Centre Manager and part of the centres leadership team this position offers the chance to make a significant impact on the customer experience and to drive our teams success.

This opportunity is a fixed term 12-month parental leave cover.

Day-to-day you will be responsible for:

Contributing to customer and retail partner-focused activities that cover the day-to-day management and operations of the Centre and exceptional everyday presentation
Building strong relationships with Centre retail partners customers and community and government stakeholders
Identifying areas of strategic opportunity in relation to retailers customers and broader centre performance creating short and long-term roadmaps that contribute to improved retail partner and Centre performance
Acting as a change advocate initiating and supporting new programs that impact the retailer and customer experience and overall business performance
Resolving issues and influencing internal stakeholders to deliver the best outcomes for the customer and retail partners
Dealing with Centre incidents and emergencies in accordance with company procedures
Performing all Duty Manager requirements on a rotating weekend and evening roster with the rest of the Centre Management Leadership Team

What sets you apart

You have a customer obsessed mindset who wants to deliver extraordinary experiences every day
Embraces ambiguity and exhibits natural curiosity to navigate through complex situations
Is well informed of the ever-evolving retail dining and tourism landscape. Stays up to date on the latest trends across all retail categories
Demonstrates versatility by comfortably handling both operational tasks and high-level strategic initiatives
Exhibits strong stakeholder management skills to effectively engage and influence a diverse range of internal and external stakeholders at all levels
Commercially savvy with the ability to identify opportunities that will increase income streams and drive overall centre performance
An energetic people-person who enjoys interacting with customers and can achieve a level of service that consistently meets and exceeds the expectations of our customers
Entrepreneurial in spirit with high levels of curiosity passion and integrity

About us

Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.

We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.

With approximately 75 professions within our business our team has the expertise to design construct operate manage and market our Westfield destinations and platforms.

We want to be the place where talent thrives. To support you thrive with us we promise to respect inspire and develop you and that you will do work that matters.

Diversity equity and inclusion underpins our culture and our vision is that Everyone Belongs. We foster a workplace experience where everyone feels valued supported and motivated to realise their full potential.

We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age gender ethnicity cultural background faith disability sexual orientation gender identity or life stage.

We offer a range of unique benefits designed to support your wellbeing career development and lifestyle including five days paid Life Leave on top of your four weeks annual leave (pro-rated for part-time) 18 weeks gender neutral paid parental leave for primary carers with no qualifying period and super paid for the duration of the leave period. and free parking at your local Westfield destination.

Discover more about working with us.

Applications close: Wednesday 11 March 2026

Required Experience:

Manager

Every day our people play a vital role in our purpose to create extraordinary places connecting and enriching communities.Westfield Newmarket our flagship destination is a world-class retail precinct showcasing the best of local and international brands. The centre combines superior design with a pr...