Customer Success Specialist

Loveland, CO - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Remote USA Engineering Customer Success Specialist

Salary: $90000 $170000 Performance Bonus
Location: Fully Remote (United States Only)

About the Role

We are seeking a Remote Engineering Customer Success Specialist to support and grow relationships with engineering clients using advanced modeling and analysis software.

This is not a traditional customer service role.

You will work directly with engineers technical teams and decision-makers to ensure they successfully implement adopt and maximize the value of our engineering software solutions.

Training is provided. We welcome applicants at various experience levels including early-career engineers and experienced professionals seeking a remote transition.

What Youll Do

Serve as the primary technical contact for assigned engineering clients
Guide customers through onboarding and implementation
Conduct virtual product demonstrations and training sessions
Troubleshoot technical and workflow-related challenges
Translate engineering requirements into software solutions
Identify expansion and optimization opportunities
Partner with product and engineering teams to relay client feedback
Maintain high customer satisfaction and retention

Who This Role Is Great For

Civil structural geotechnical or mechanical engineers seeking remote work
Engineers transitioning from consulting or field roles
Technical professionals who enjoy client interaction
Customer success professionals with strong engineering aptitude

Qualifications

Required:

Bachelors degree in Engineering STEM or related technical field
Strong analytical and problem-solving skills
Clear communication skills (written and verbal)
Ability to explain technical concepts to engineering audiences

Preferred (but not required):

Experience with modeling simulation or analysis software
Experience in SaaS or technical support
Client-facing or consulting experience
Background in geotechnical or civil engineering

Training is provided for product-specific tools and workflows.

Compensation & Benefits

Base Salary: $90000 $170000 (based on experience and level)
Performance bonus structure
Fully remote (USA-based)
Health dental and vision coverage
401(k) with company contribution
Professional development support
Paid time off

What Makes This Different

Remote engineering role with real technical impact
Client strategy technical problem solving
Clear growth path into senior customer success solutions consulting or product strategy
Competitive compensation well above industry averages for similar roles

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