Client Success Specialist

Who is BrightLink

BrightLink is a consultative industry thought-leader building SaaS technology for the professional credentialing industry. At our core we are passionate about helping people better their lives through the demonstration of skills. We build technology that delivers cognitive assessments and manages professional credentialing programs.

Who are we looking for

BrightLink is looking for a Client Success Specialist to sit at the intersection of client relationships and internal delivery. This is a hands-on role that owns both the operational coordination of client projects and the ongoing health of a defined portfolio of accounts. Youll be the person keeping both launches and project work on track while keeping both internal and external teams informed.

This is not a support role. Youre expected to drive things forward surface risk early and make sure every client in your portfolio feels like they have a true partner not just a vendor.

What Youll Do

Launch Coordination

New client launches are high-stakes moments and youll own the coordination from kickoff through go-live. That means driving the process not just tracking it.

• Facilitate kickoff meetings and maintain the launch plan as a living document
• Own the meeting cadence: calendar agendas and recaps
• Keep a shared timeline that both internal teams and clients can trust
• Make sure every stakeholder on both sides knows what they own and when
• Stay close through go-live and into post-launch stabilization

Project Work

Youll coordinate project work from the first discovery conversation through SOW sign-off and into delivery.

• Join discovery calls with clients and help shape requirements into clear actionable scopes
• Partner with internal teams on SOW development; catch scope gaps before they become delivery problems
• Keep approved SOWs tracked and prioritized nothing falls through the cracks
• Monitor whats in flight across your accounts: know whats at risk whats on track and whats approaching a billing milestone
• Coordinate UAT: schedule demos collect feedback and confirm acceptance criteria is met
• Notice patterns across projects and bring them forward as potential product or process improvements

Release & Product Communications

When we ship something new your clients should hear it from you in plain language with context thats relevant to them.

• Stay ahead of upcoming releases and deployment schedules
• Translate release notes into client-appropriate communications; not everyone needs everything
• Be the first line of response for client questions post-release and escalate issues without delay

Account Management & Relationship Health

Your accounts arent just a list theyre relationships youre actively tending.

• Serve as the primary day-to-day contact for your portfolio
• Know your clients: their history with BrightLink their goals their pain points their stakeholders
• Surface expansion opportunities and flag them to leadership
• Identify friction scope creep or timeline risk early and come to the table with a recommended path forward

What You Bring

• Bachelors degree
• 23 years of account management experience at a SaaS company
• Ability to communicate and influence at all levels including executive stakeholders
• Solid experience with CRM tools and MS Office or Google Workspace
• Strong organizational skills and the ability to manage multiple workstreams without losing the thread
• Excellent written and verbal communication you write clearly speak confidently and listen well

Wed Love it if You Also Bring

• Familiarity with AI productivity tools and a genuine curiosity for working smarter
• Experience in or knowledge of the credentialing industry
• Training or enablement background

Additional Benefits

• Paid Vacation Sick Days & PTO
• Health and Vision Insurance
• 401(k)
• Reading Reward Program
• Quarterly Team / Company Activities
• Flexible Schedules
• Personal or Professional Growth Conference Stipends
• Friday Family Lunches for You Your Spouse and Children
• Casual Dress Environment
• Paid Recess - Everyday!
• Awesome Collaborative and Open Work Environment

Core Values

We look for candidates who embrace BrightLinks core values which guide how we work together and serve our clients:

• Be remarkable
• Practice humble service
• Nurture enduring partnerships
• Always drive to deliver
• Seek pragmatic perfection
• Create positive personal growth
• Engage in camaraderie

Sure we look like a technology company. Sharp people working really hard to do something that changes the world in a meaningful way.

However if you look at our core values youll notice BrightLink specifically focuses on positive personal growth. Whether its our team members clients or clients clients this means our goal is to leave people better than we found them. Youll be surrounded by people with a drive to grow discover and build a better life. If this is something youre interested in we hope youll consider this position and also take a look at our other currently open positions.