Looking for a new challenge
Take a look at our current vacancies. If you see a vacancy that is right for you we encourage you to apply!
Paralegal
Contract: fixed term contract 12 months
Working hours: 35 hours per week
Salary: From 42025
Location: London Exchange Tower (Hybrid)
Reporting to: Head of Legal Practice
Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.
Join a team wherePurposedrives everything we doAmbitionfuels our growthTrustbuilds our foundation andRespectshapes our culture.
About Us:
The Financial Ombudsman Service is an independent not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers or small businesses and their financial service providers.
Our legal team advises and supports the Financial Ombudsman Service across a broad range of legal areas. We advise on legal issues relevant to the Financial Ombudsman Services casework as well as a wide range of other issues including information law employment public law and contracts. We also act for the FOS if we are challenged through the courts.
We are looking for a paralegal to join the team. You will work with the legal team to provide advice to the FOS on all legal and jurisdiction matters and help us build our legal knowledge.
The Financial Ombudsman Service is often at the cutting-edge of financial services law. As such the legal issues we face are complex and can be novel. Our jurisdiction has expanded over the last few years which means that we deal with a wider range of disputes and legal issues. The team works at pace and needs to be flexible to deal with a range of demands.
What Youll Do:
As a key member of the legal team you will support litigation assisting with tasks such as preparing case bundles drafting correspondence and reviewing evidence.
You will communicate complex legal matters clearly and accessiblywhether through written updates reports or verbal briefingsand will collaborate closely with colleagues to ensure consistent highquality support across both contentious and advisory matters. Working as part of a cohesive team you will contribute your insights participate actively in discussions and help maintain a collaborative solutionsfocused environment.
You will take responsibility for researching UK and European laws and regulations monitoring developments and summarising relevant changes for colleagues. Across all activities you will act as an engaged and proactive member of the team contributing fully to casework project work and broader organisational goals.
To be considered for this role youll need to show us that youve got the skills and capabilities necessary. Youll have to meet the following minimum criteria:
Minimum Criteria
What youll bring
What we offer:
We are a values led organisation. Our values define our culture influence our decisions and underpin our vision and strategy. They set out how we play our PART through Purpose Ambition Respect and Trust. You can learn more about our values here: also offer an attractive competitive salary and flexible benefits to suit our people. Heres a list of some of the many benefits and perks you can get for working with us:
Lets Make This Easy.
Please apply by submitting your CV and a supporting statement of no more than 500 words.
Applications need to be submitted by 23:59 6 March 2026
Due to high application numbers this advert may end earlier than the date specified so please dont delay and apply now!
A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.
The Financial Ombudsman is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more
miss out be part of the journey and take advantage of this opportunity.
Authenticity of applications
We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools your application may be withdrawn from consideration.
The Financial Ombudsman Service is a free, fair and easy-to-use service that settles complaints between consumers and businesses that provide financial services.