Systems Support Engineer

Pune - India

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities

Demonstrate ownership and accountability by managing assigned tasks end-to-end from request intake to successful closure within defined SLAs.
Support Azure resources including VMs App Services Load Balancers and Azure Key Vault.
Perform SSL/TLS certificate lifecycle operations including CSR generation renewal installation validation and revocation.
Manage and validate certificates on Windows Servers and IIS ensuring correct bindings and trust chains.
Monitor certificate expiry alerts proactively plan renewals and troubleshoot certificate-related issues (binding trust chain expiry).
Maintain accurate ticket updates reporting and documentation in ServiceNow or similar ITSM tools following SOPs security and change management processes.

Key Requirements

Bachelors degree in Computer Science Information Technology or a related field (or equivalent hands-on experience).
3 years of experience in IT infrastructure cloud operations system administration or support engineering roles.
Basic understanding of SSL/TLS PKI CSR CRT and PFX certificates.
Foundational knowledge of Windows Server IIS and Windows Certificate Store.
Exposure to Microsoft Azure (VMs App Services Azure Key Vault preferred).
Comfortable working with command-line tools and basic PowerShell scripting.
Ability to handle assigned tasks end-to-end track progress and provide timely updates.
Experience or interest in reporting data tracking and documentation with exposure to Power BI considered a strong advantage.
Strong written and verbal communication skills especially for status updates reporting and documentation.
Willingness to work in a 24x7 support environment (9-hour shifts) including on-call rotations as required.
High attention to detail sense of responsibility and willingness to learn.

Preferred Qualifications

Exposure to Azure Key Vault load balancers (F5) and basic networking concepts (DNS HTTPS).
Familiarity with ServiceNow or other ITSM tools.
Understanding of ITIL best practices.
Exposure to healthcare applications or regulated environments is an added advantage.

Education

Bachelors Degree in Computer Science / Information Technology or equivalent.

Mandatory Skills Certificate Lifecycle Azure Windows System Engineer

Location (if remote working) remote working but prefer Vadodara location

Shift timings - 24x7 support environment (9-hour shifts) including on-call rotations as required.

Required Experience:

Key Responsibilities Demonstrate ownership and accountability by managing assigned tasks end-to-end from request intake to successful closure within defined SLAs.Support Azure resources including VMs App Services Load Balancers and Azure Key Vault.Perform SSL/TLS certificate lifecycle operations inc...

Key Responsibilities

Demonstrate ownership and accountability by managing assigned tasks end-to-end from request intake to successful closure within defined SLAs.
Support Azure resources including VMs App Services Load Balancers and Azure Key Vault.
Perform SSL/TLS certificate lifecycle operations including CSR generation renewal installation validation and revocation.
Manage and validate certificates on Windows Servers and IIS ensuring correct bindings and trust chains.
Monitor certificate expiry alerts proactively plan renewals and troubleshoot certificate-related issues (binding trust chain expiry).
Maintain accurate ticket updates reporting and documentation in ServiceNow or similar ITSM tools following SOPs security and change management processes.

Key Requirements

Bachelors degree in Computer Science Information Technology or a related field (or equivalent hands-on experience).
3 years of experience in IT infrastructure cloud operations system administration or support engineering roles.
Basic understanding of SSL/TLS PKI CSR CRT and PFX certificates.
Foundational knowledge of Windows Server IIS and Windows Certificate Store.
Exposure to Microsoft Azure (VMs App Services Azure Key Vault preferred).
Comfortable working with command-line tools and basic PowerShell scripting.
Ability to handle assigned tasks end-to-end track progress and provide timely updates.
Experience or interest in reporting data tracking and documentation with exposure to Power BI considered a strong advantage.
Strong written and verbal communication skills especially for status updates reporting and documentation.
Willingness to work in a 24x7 support environment (9-hour shifts) including on-call rotations as required.
High attention to detail sense of responsibility and willingness to learn.

Preferred Qualifications

Exposure to Azure Key Vault load balancers (F5) and basic networking concepts (DNS HTTPS).
Familiarity with ServiceNow or other ITSM tools.
Understanding of ITIL best practices.
Exposure to healthcare applications or regulated environments is an added advantage.

Education

Bachelors Degree in Computer Science / Information Technology or equivalent.

Mandatory Skills Certificate Lifecycle Azure Windows System Engineer

Location (if remote working) remote working but prefer Vadodara location

Shift timings - 24x7 support environment (9-hour shifts) including on-call rotations as required.

Required Experience:

Key Skills

Ruby
Mac Os
Computer Networking
Windows
TCP
Customer Support
Linux
Shell Scripting
VPN
Dns
Technical Support
Troubleshooting

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About Company

Harris

Harris is an acquirer of software businesses. Our focus is to acquire businesses with growth potential, manage them well and build them for the future.

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