Transport Lab Associate

We are an established company located in the heart of the diamond district in mid-town Manhattan that offers its employees a competitive benefits package and great educational and developmental opportunities.

The Company: GIA is the worlds foremost authority in gemology. An independent nonprofit organization GIA protects the public trust in gems and jewelry by providing the education research and standards that consumers and the jewelry industry rely on to make informed purchase decisions.

The Location:New York New York

Job Summary:

Perform multiple and/ or complex pre/post grading production processes required to complete the production workflow.

Key Responsibilities:

In addition to the responsibilities described in L2 level perform any of the following or other duties as required to meet quality and production goals:

• Receive shipments from clients and prepare stones for shipment/ delivery after service completion
  • Perform item intake and item return procedures
  • Perform client account registration renewal and update processes if applicable
  • Sort and/or expedite services as needed
  • Generate customs paperwork for shipping
  • Perform releasing duties for transport process
  • Perform outweigh and box/pack stones in preparation for delivery to clients

Complexity:

• Follow defined procedures/guidelines to perform the job; complete tasks through application of detailed procedural knowledge of many different varied processes and methods
• Use judgement to select appropriate action from defined procedures using business sense and prior experience of handling similar situations; seek help from Lab Specialist for troubleshooting more complex technical questions
• Ability to suggest solutions for specific situations with guidance from management
• Impact on GIA reputation may be significant if procedures arent followed and mistakes are made

Knowledge Skills & Abilities:

• Sound knowledge of MS Office (Excel Word PowerPoint)
• Sound knowledge and application of GIA proprietary systems (Spectrum Searchlight etc.)
• Sound knowledge of key GIA people and their roles in production functions
• Proficiency in functional department Standard Operating Procedures
• Proficiency in Lab production workflows
• Thorough understanding of GIA policies and procedures
• Solid problem-solving abilities: identify problems and fix or escalate as required; fact finding to determine the best approach to solve the problems; Apply basic analytical thinking to clarify issues and propose solutions with sound judgement and decision making abilities
• Strong communication skills: Proficiency in reading writing and speaking clearly and ability to read and comprehend English (Spectrum training in English); communicate professionally (communicate respectfully listen articulate/explain issues use professional tone know when to email vs call etc.)
• Detail oriented / Ability to focus and complete tasks assigned in a timely manner
• Proficiency in using production and office equipment to perform the job assigned (tweezers scales stone-holder microscope etc.)
• Ability to multi-task prioritize and manage time effectively
• Interpersonal skills: create positive interactions with colleagues; actively communicate with others in a timely & professional manner; maintain good working relationship with others and peers with a team-oriented mind set
• Ability to share technical / functional knowledge with others to enhance productivity and collaboration

Supervision / Autonomy / Authority:

Work under direct supervision with limited day to day instruction on non-routine tasks.

Education / Training / Experience Requirements:

• High school diploma or general education degree (GED): or one to three months related experience and/or training or equivalent combination of education and experience

• 6 months experience as a level 2 or 1 years related experience.

• Diamond Essentials class preferred.

Pay Rate: $22.00 per hour

An Equal Opportunity Employer
All employment decisions are made without regard to unlawful considerations of race sex religion national origin age disability or any other legally protected status. Reasonable accommodations are available upon request.

Disclaimer: This job description indicates in general terms the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time. Other duties may also apply. Nothing in this job description changes the at-will employment relationship existing between the Company and its employees.