Help Desk Supervisor Law Firm

Columbus, NE - USA

Monthly Salary: Not Disclosed

Posted on: 23 hours ago

Vacancies: 1 Vacancy

Job Summary

Join a Technology-Driven Team Help Desk Supervisor Opportunity in Columbus!

Aspen Careers is partnering with a full-service law firm to identify an experienced Help Desk Supervisor to lead end user support operations in the firms Columbus office. This is an exciting opportunity for a hands-on IT professional who enjoys mentoring others improving processes and delivering exceptional customer service in a professional services environment.

Job Title: Help Desk Supervisor
Location: Columbus Ohio (in-office)

Why You Should Apply:

Lead and oversee the daily operations of a busy IT help desk
Supervise ticket flow to ensure timely high-quality end user support
Manage procedures for identifying prioritizing and resolving support requests
Monitor track and coordinate help desk functions for optimal performance
Handle escalated support calls and serve as Tier 2 support when needed
Create maintain and manage knowledge base articles within the ticketing system
Train and install MDM software on BYOD devices
Coordinate video conferences with internal teams and clients
Administer FTP sites including creating new sites and updating existing ones
Collaborate with Infrastructure and Practice Support teams
Assist with onboarding and training of new help desk staff
Participate in ongoing training related to core firm applications

The Ideal Candidate:

4 years of experience working directly with end users in a Help Desk or IT support role (legal environment preferred)
Associate degree in Information Technology or related field
Strong knowledge of:
- Help desk policies standards and protocols
- Ticketing systems
- Microsoft Office Suite and Windows OS
- Telecommunications hardware and services
- Remote desktop systems
- Mobile device management
- FTP site administration
Demonstrated leadership interpersonal and customer service skills
Strong diagnostic and problem-solving abilities
Excellent communication skills
High attention to detail
Professional demeanor and appearance
Commitment to data security confidentiality and compliance standards

About the Firm:

Well-respected full-service law firm
Collaborative and team-oriented culture
Strong emphasis on client service and operational excellence
Professional polished work environment

Whats in it for You

Competitive compensation
Comprehensive benefits package
Opportunity to lead and shape help desk operations
Professional development and continuing education
Stable established firm with a strong reputation

Ready to take your career to the next level Lets chat! Whether youre interested in this opportunity or exploring other options in Ohio reach out to Shelley today:

Call or Text:
Email:

Join a firm that values leadership service excellence and your professional growth!

Required Experience:

Manager

Join a Technology-Driven Team Help Desk Supervisor Opportunity in Columbus!Aspen Careers is partnering with a full-service law firm to identify an experienced Help Desk Supervisor to lead end user support operations in the firms Columbus office. This is an exciting opportunity for a hands-on IT pr...