Field Service Engineer
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Job Location:
Copenhagen - Denmark
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Field Service Engineer
At Alcon we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly champion progress and act with speed as the global leader in eye care. Here youll be recognized for your commitment and contributions and see your career like never before. Together we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse talented people to join Alcon.
As a Field Service Engineer supporting our Technical Service & Customer Support organization you will be trusted to ensure that Alcons medical equipment performs reliably and safely across hospitals clinics and surgical environments throughout your region.
You will work handson with customers diagnose and resolve complex technical issues and help maintain the high standards of quality and service that define Alcon.
In this role a typical day will include:
Collaborating directly with clinical staff biomedical engineers and sales teams to ensure Alcon equipment operates according to specifications and supports optimal patient outcomes.
Troubleshooting and resolving complex technical issues including startup challenges equipment failures and performance deviations.
Conducting equipment evaluations and advising customers on upgrades replacements or new product solutions based on their clinical needs.
Providing handson instruction and guidance to customers on proper equipment use contributing to strong and lasting customer relationships.
Maintaining accurate service logs preparing detailed reports for product failure analysis and escalating issues to engineering teams when needed all while adhering to GxP SOPs and regulatory requirements.
What Youll Bring to Alcon
Relevant technical education in biomedical engineering electronics mechatronics or a related field.
Experience in field service (preferably within medical devices) or strong technical exposure to clinical environments.
Proficiency in biomedical device technology basic electronics and networking.
Ability to perform fault analysis using electronic measuring instruments such as multimeters or oscilloscopes.
Strong communication skills customer focus and the ability to work independently in dynamic highpressure clinical settings.
Comfort working in hospitals clinics and operating rooms including adherence to clinical protocols.
Fluency in English and Danish
How You Can Thrive at Alcon
A highimpact role with autonomy handson technical challenges and direct interaction with customers and clinical teams.
Opportunities for continuous learning technical training and professional development within a global leader in eye care.
A dynamic work environment with frequent travel across your region supported by a collaborative and missiondriven team.
Alcon Careers
See your impact at Current Alcon Employee/Contingent Worker
If you are currently an active employee/contingent worker at Alcon please click the appropriate link below to apply on the Internal Career site.
Required Experience:
IC
Key Skills
- MobileIron
- Robotics
- Field Service
- Mechanical Knowledge
- Sonography
- IP Networking
- Schematics
- Mechanical Engineering
- Medical Imaging
- Human Resources
- Programmable Logic Controllers
- Troubleshooting
About Company
Our mission is to provide innovative vision products that enhance quality of life by helping people see better. From vision research to eye health, learn more at Alcon.com.
