Operations Service Agent, CPH

Operations Service Agent CPH

Application deadline:28.4.2026

Location:Denmark

Type of contract:Permanent

Our people are the heart of Norwegian.
We embrace a culture of diversity equality and inclusion.
Embracing this culture is critical to our business success and makes us stronger together. Our people have different strengths experiences and backgrounds
but all share a passion for our vision;
to become the most loved and trusted airline in Europe.


Are you our new Operations Service Agent

Come join our Team!
Norwegian ground handling in Denmark is our in-house ground handling services (passenger services & operations).
We are looking for a dynamic and highly professional Operations Service Agent that will help ensure that the highest levels of safety compliance and operational performance is achieved for the entire Norwegian passenger and operations activities at Copenhagen Airport.

We can offer:

• Competitive salary
• Passionately colleagues in a work environment with a caring heart
• Possibility to travel in Europe with employee priced tickets
• A possibility to be courageously inventive and set your own footprint in an international organization
• Health insurance

You are our ideal candidate if you have:

• Good understanding of airline/airport operations.
• Experience in an operations role within aviation/travel industry.
• Strong communication skills both verbal and written with individuals and groups ensuring effective flow of information in terms of awareness and understanding
• Ability to work effectively with peers during unsociable hours.

This job will be for you if have:

• A positive attitude and focus on strengths in teamwork
• Ability to work in multi-cultural teams High Integrity
• Able to cope with unpredictable workloads and operate under pressure
• Good communication skills

Area of Responsibility:

• Ensuring all internal departments and external third-party suppliers are kept informed on the status of the daily operation.
• Maintaining communications with flight crew through VHF or ACARS to ensure they have all required information for arriving / departing CPH.
• Ensuring proper loading instructions and final figures are created and sent.
• Contributing to continuous improvement e.g. sharing improvement ideas and help implementing solutions.
• Supporting colleagues by sharing best practices and helping them when needed.
• This job description is not limiting in comparison to other duties as the Company may consider other duties appropriate to post the position on a permanent or temporary basis.
• Based at CPH Airport but some travel may be required to support operations around the network.

Main Objectives:

• Support the daily ground operations at CPH Airport.
• Support communication with third party suppliers and internal departments to ensure the operation achieves its OTP targets.
• Ensure TOBTs are kept up to date and updating airport and internal systems to ensure all information is updated in real-time.
• Ensure quality of flight files and figures sent.

Competence profile (ideal):

• Experience in an operations role within aviation/travel industry.
• Good understanding of airline/airport operations.
• Strong communication skills both verbal and written with individuals and groups ensuring effective flow of information in terms of awareness and understanding.
• Ability to work effectively with peers during unsociable hours.

Authority:

To be determined in accordance with delegation of authority.

Do you have any questions

If so please contact:

Duty Manager: Marta Anna Olszynska- Wiecek

So what are you waiting for

If you love the thought of working with us we urge you to click the Apply Now button to complete our online application.

You will need to upload a recent copy of your resume with a cover letter and tell us why you want to join us.

Please note: We can only accept applications that have been submitted through our recruitment system.

Travel required:No travelling required

Application deadline:28.4.2026