Product Support Engineer

Product Support Engineer

Position Summary

The Product Support Engineer is responsible for supporting equipment used in the U.S. market and serving as a key technical resource across engineering manufacturing project execution and customer-focused teams. This role requires deep mechanical understanding strong communication skills and the ability to collaborate across global engineering groups.

Essential Functions (Job Duties and Responsibilities)

• Develop a strong understanding of the mechanicaland to a lesser extent electromechanicaloperation of the equipment.
• Become familiar with key customer accounts and their unique equipment requirements.
• Support the Equipment Sales Team by evaluating and surveying potential sites and projects where specialty equipment may be applied including both integrated solutions and equipmentonly sales.
• Work with Supply Chain and Manufacturing to resolve equipment issues and serve as a liaison between the U.S. office and Veghel R&D/Product Lifecycle Management.
  • Identify potential manufacturing issues design improvements modifications and costreduction opportunities including customerdriven requests.
• Support Mechanical Project Engineering in resolving integration issues involving assigned products.
• Assist Project Management and Site Management with installation integration and startup issues for equipment used on active projects.
• Support Supply Chain in localization efforts for equipment.
• Write or maintain assembly installation operation and maintenance manuals.
• Verify ESoT library functionality and accuracy prior to release.

Required Education and Experience

• Bachelors degree in Mechanical Engineering or equivalent.
• Minimum of 2 years of fulltime experience in mechanical product design or mechanical project engineering within the material handling industry.

Knowledge Skills and Abilities (Competencies)

• Knowledge of time management and scheduling practices.
• Proficiency with Microsoft Office applications.
• Experience with SolidWorks and AutoCAD.
• Experience with SolidWorks Composer.
• Knowledge of both metric and imperial measurement systems.
• Ability to read blueprints and interpret welding symbols material properties and machine design concepts.
• Understanding of engineering science and technology including application of design principles and manufacturing processes.
• Knowledge of design techniques tools and standards for generating technical drawings blueprints and models.
• Knowledge of mathematics including arithmetic algebra geometry trigonometry and statistics.
• Professional and courteous communication skills both verbally and in writing with coworkers vendors leadership and customers.
• Ability to maintain confidentiality and follow privacy protocols.

Position Type / Expected Hours of Work

This is a fulltime position Monday through Friday with flexible hours. Work may begin between 7:00 a.m. and 9:00 a.m. and end between 4:00 p.m. and 6:00 p.m. with a required 1hour lunch break.

Travel

This position requires up to 25% travel.

Work Environment and Physical Demands

• Frequent exposure to moving mechanical parts and vibration. Noise levels in job sites and manufacturing facilities may be loud.
• Regularly required to talk and hear.
• This role involves physical activity including standing walking bending kneeling stooping crouching crawling and climbing during site visits.

Other Duties

This job description is not intended to be an exhaustive list of all duties responsibilities or activities that may be required. Duties responsibilities and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

EEOC Statement

We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color religion sex gender identity or expression sexual orientation national origin disability protected veteran status or any other characteristic protected by applicable laws.