Customer Service Representative
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Job Location:
Duiven - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
- Applications are considered on a rolling basis
- Duiven
- Hybrid
Job Description
Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor residential and professional applications. We are on a growth journey now looking for a Customer Service Representative for supporting our Mobile Cooking business area.
About the position
The newly established Mobile Cooking business unit is part of Dometic Outdoor Standalone segment and marks an exciting evolution of the company CADAC acquired in January 2022. The Mobile Cooking business unit is now the driving force behind the development marketing and sales of innovative mobile cooking appliances and accessoriesprimarily serving the EMEA region.
We are looking for a friendly detail-oriented and customer-focused individual to join our team as a Customer Service this role you will be the first point of contact for our international D2C customers providing assistance resolving issues and ensuring a positive customer experience.
Your main responsibilities
- Handle incoming customer inquiries via phone email or ticket-system
- Provide accurate information about products and services
- Resolve customer complaints in a professional and timely manner.
- Process orders returns and exchanges.
- Maintain a high level of product and service knowledge.
- Ensure customer satisfaction by delivering excellent service.
What do we offer
You are offered an interesting role in a dynamic fast paced and global environment with great opportunities to grow evolve with the company and take on new challenges.
- 32 40 hours per week
- Work is primarily in an office environment working from home is possible after consultation
Dometic is passionate about building together an inclusive and equitable working environment that respects individual strengths views and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
About the company Dometic is a global outdoor tech company on a mission to make mobile living easy. Leveraging our core expertise in cooling, heating, power & electronics, mobility, and space optimization, we empower more people to connect with nature and elevate their sense of freedo ... View more
