Customer Care Manager, Primary care

Customer Care Manager Primary Care

Rotterdam Netherlands

Drive meaningful change in patients lives by bringing life-saving treatments to the communities that need them most.

Your new role

As a Customer Care Manager in Primary Care youll take ownership of your territory across Rotterdam and Zeeland building strong customer relationships and ensuring our innovative products reach patients living with serious chronic diseases. Youll be at the frontline of our mission translating strategy into action and making a tangible difference in your assigned geographic area.

Your day-to-day responsibilities will include:

• Analyzing and diagnosing your territory to identify opportunities and develop effective sales strategies that drive growth.
• Creating and executing comprehensive territory plans that ensure our products reach the right customers at the right time.
• Building and maintaining effective relationships with healthcare professionals providing them with up-to-date information on our products devices and indications
• Conducting customer contacts and ensuring accurate registration in IO Engage to maintain visibility and follow-up.
• Collaborating with cross-functional teams including Sales Marketing Market Access and CMR to maximize the impact of Novo Nordisk products.
• Organizing and leading educational customer events that add value and strengthen partnerships.
• Working in accordance with Business Ethics procedures local law the Novo Nordisk Way and all quality standards and guidelines.

Your new department

As part of International Operations you will join our largest operational unit. Covering 194 countries and 95% of the worlds population more than 18000 of us work passionately to serve 35 million patients each day. With a promise to outperform the competition we continue to be the growth driver for Novo Nordisk and to improve health at scale across the globe.

Our Primary Care (1st Line) team focuses on supporting healthcare professionals in the implementation of obesity care. We work closely with general practitioners nurses and pharmacists to help integrate pharmacological treatment into existing care pathways in a responsible and sustainable way. The team operates with a strong customer-centric mindset combining scientific expertise with a deep understanding of local and regional healthcare structures. By mapping key stakeholders aligning on clinical guidelines and supporting local protocols we aim to enable high-quality obesity care that fits the needs of both healthcare professionals and patients.

Your skills & qualifications

Were looking for a Customer Care Manager who thrives in a customer-facing fast-paced environment and is driven by making a real difference. Youll bring with you:

• A minimum bachelors degree in a relevant field
• At least 2 years of sales experience with a proven track record of achieving results (pharmaceutical industry experience is an advantage)
• Strong customer-centric mindset with the ability to build trust and maintain long-term relationships with healthcare professionals in primary care.
• Personal leadership and the ability to work independently while being an effective team player
• Business and industry understanding that enables you to translate market insights into actionable territory strategies
• Excellent communication and selling skills with the ability to convey complex product information clearly and compellingly
• A results-driven approach with focus on what matters and the ability to make things happen
• Fluency in Dutch and English to effectively engage with customers and internal stakeholders

Working at Novo Nordisk

Every day we seek the solutions that defeat serious chronic diseases. To do this we approach our work with determination constant curiosity and a commitment to finding better ways forward. For over 100 years this dedication has driven us to build a company focused on lasting change for long-term health. One where diverse thinking shared purpose and mutual respect come together to create extraordinary results. When you join us youre not just starting a job youre becoming part of a story that spans generations.

What we offer

There is of course more on offer here than the uniqueness of our culture and the extraordinary results we produce. Being part of a global healthcare company means opportunities to learn and develop are all around us while our benefits are designed with your career and life stage in mind.

Deadline: April 28 2026

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk were not chasing quick fixes were creating lasting change for long-term health. For over 100 years weve been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of whats possible in healthcare. We embrace diverse perspectives seek out bold ideas and build partnerships rooted in shared purpose. Together were making healthcare more accessible treating and preventing diseases and pioneering solutions that create change spanning generations. When you join us you become part of something bigger a legacy of impact that reaches far beyond today.