Customer Service Representative Care Solutions

Rotterdam - Netherlands

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Founded in 1920 Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The companys innovation-driven growth model takes advantage of world-class technology platforms deep customer engagement and differentiated application development to grow its leading positions in attractive end markets such as transportation building and construction and consumables. As a globally inclusive company Eastman employs approximately 13000 people around the world and serves customers in more than 100 countries. The company had 2025 revenue of approximately $8.8 billion and is headquartered in Kingsport Tennessee USA. For more information visit.

The Role

As Customer Service Representative (CSR) you continuously strive for an optimal Order Management process. As primary contact for our customers you will be making sure that everything is arranged to guarantee on-time some cases you will also be responsible for the coordination of the logistic processes. As first point of contact you will not only handle order entry but also manage customer inquiries complaints service level issues and you will be screening actual orders against the forecast. By monitoring and obtaining customer - and market trends you are the source of competitive intelligence and valuable market insights. Because the products portfolio is diverse and complex your priorities will change daily.

This is who you are

As Customer Service Representative you are open minded stress resistant proactive and you like challenges and multicultural environments. By utilizing your cultural awareness you know how to adapt to specific needs and you are excellent in managing expectations and relations.
You have a natural way of convincing people combined with a logic mindset and a drive to get things done in the most efficient way. Needless to say that in your opinion the customer is always king!

Qualifications

Bachelors Degree or equivalent;
Previous experience in Customer Service Supply Chain or Internal Sales experience in an International environment is preferred;
Experience with SAP / ERP system is preferred;
Knowledge of logistics processes and INCO terms plus related customs procedures and documentation;
Fluent in English is required both verbal and written. Additional language is preferred;
Good analytical skills.

Eastman Chemical Company is an equal opportunity qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability pregnancy veteran status or any other protected classes as designated by law.

Eastman is committed to creating a highly engaged workforce where everyone can contribute to their fullest potential each day.

Required Experience: