Customer Service & Logistics Coordinator

Want to help us bring happiness to the world Want to join an ambitious and fast growing global biscuits and confectionery business investing heavily in iconic global brands infrastructure and people Then this is the place for you.

As proud bakers and chocolatiers and custodians of iconic global brands we dont compromise on the quality of ingredients in our products or on the people we hire. We are looking for entrepreneurial spirits who share our passion for bringing happiness to our consumers and who embody our Winning Traits.

To succeed at pladis you need to bepurpose-ledresilientandpositiveto succeed here because we expect pace andagility we insist oncollaborationand demand accountability. If that is your thing then pladis offers global ambition a clear Vision and roadmap for success challenge and unrivalled opportunities to learn and make an impact

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The Challenge

We are looking for a Customer Service & Logistics Coordinator with a strong drive for service excellence operational accuracy and supply chain efficiency. This is your opportunity to join pladis / Verkade and contribute to our mission to bring Happiness with every bite.

The position entails
As Customer Service & Logistics Coordinator you will ensure seamless endtoend order fulfilment from order intake through delivery and invoicing. You act as the central link between our customers 3PL warehouse transport partners and internal teams such as MKT Sales Finance and Planning.

You play a key role in optimizing the logistics network driving continuous improvement and ensuring bestinclass customer satisfaction. This position uniquely combines operational logistics with customer service offering strong development opportunities across the supply chain function.

You will report to the Customer Service & Logistics Manager for the region and collaborate crossfunctionally with Commercial Finance Demand Planning Procurement our factories and broader European logistics teams.

Your main responsibilities

1. Logistics Operations Management

• Act as daily contact for 3PL and carriers and ensure service level performance
• Coordinate inbound and outbound flows slot bookings and transport exceptions
• Support operational meetings and international transport flows
• Validate logistics invoices

2. Inventory & Cost Control

• Manage inventory processes and support stock accuracy
• Monitor 3PL cost performance KPIs and distribution profiles
• Identify process and cost improvements
• Resolve claims quickly and prevent outofstocks

3. Co-packing

• prepare co-packing planning taking into account the forecasts
• monitor execution from co-packer

3. Order & Customer Management

• Handle accurate order entry ontime deliveries and correct invoicing
• Communicate proactively with customers and internal stakeholders
• Manage complaints claims export files and documentation
• Support customer meetings with operational insights

4. Continuous Improvement & Projects

• Support logistics and supply chain improvement initiatives
• Participate in projects related to warehousing transport planning copacking and pallet management
• Contribute to tenders system upgrades (ERP/EDI) and simplification projects
• Help standardize processes and improve data/reporting flows

What do you bring

• A university degree preferably in Supply Chain Logistics Business Administration or similar
• 02 years of experience in Customer Service or Logistics (or strong internship experience)
• Basic knowledge of ERP systems (JDE SAP or similar)
• Proficiency or willingness to learn Excel (filters VLOOKUP/XLOOKUP pivot tables)
• Understanding of transport or export documentation is a plus
• Detailoriented with a problemsolving mindset
• Strong team player with excellent communication skills (Dutch & English)
• A proactive pragmatic detailoriented and analytical mindset
• Serviceoriented attitude and a desire to grow within supply chain

What we offer

Working for pladis means challenging jobs career opportunities and an inspiring environment that allow you to enhance your personal development. pladis recognizes that the on-going success of the company depends on the continued development and engagement of our employees and pursues a fair and competitive remuneration policy recognizing individual and team competencies and performance.

A few of our benefits:

• Fixed term employment (12 months) with possibility of a permanent contract
• Development opportunities through our pladis Academy & other training programs
• A competitive salary
• Fulltime employment (375 hours per week)
• 34 holidays (based on fulltime)
• Pension via Zoetwaren pension fund
• Discounts on health insurance gym memberships bikes etc
• Biscuits chocolate and other snacks from our personnel store
• The best colleagues in an informal working environment

Who are we

Koninklijke Verkade founded in 1886 with amazing brands like Verkade en Sultana is part of pladis since 2016. pladisis one of the worlds leading snacking companies. We are the proud steward of over 300 years of family baking and confectionery experience. A worldwide community with 16.000 colleagues around the world. Each of us bring our experience in happiness. Each of us is unique but we find each other as a family of bakers and chocolatiers hardworking with pride and purpose. After all these years we believe that biscuits and chocolate bring people together. We are pladis. We bake Happiness. Happiness with every bite.

pladis succeeds because of people like you. People who wake up in the morning excited to get to work. Who believe in themselves and their potential. Who want to grow as part of a global community of like-minded colleagues.

pladis colleagues care deeply about being the best. About winning staying the course and never giving up. Whichever part of the world were in whatever our role. Whether were baking working in HR finance marketing or many other areas we win as one pladis team.

And while were all unique we share something in common. Its the code by which we live and work. We call it our Winning Traits & Behaviours:Purpose LedAgile Collaborative PositiveandResilient. Five aspects of pladis life that define who we are how we interact and get things done.

If pladis sounds like the place where you can thrive and help write the next chapter in our growth story then check out opportunities around the world and follow us for the latest information from our teams.

More information can be found at

Interested
To apply for this job please send your letter of application and resume to pladis Global via our website.

Diversity and inclusion is central to everything we do and is reflected across our business. pladis brings together brands and people from around the globe and this diversity is our great strength. Were an equal opportunities employer and believe in encouraging an inclusive environment where we celebrate diversity of thinking and respect everyones distinctive qualities and perspectives.

All applications will be treated with confidentiality. Third Party or Recruitment Agencies are not welcomed.

pladis is an Equal Opportunity Employer committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race color sex sexual orientation gender identity national origin marital status veteran status disability age religion or any other classification protected by law.

We operate a strict Preferred Supplier List. If you are a recruitment agency and wish to submit candidate to be considered for this vacancy you must have agreed to and signed our terms of business.
We will not accept CVs from any other sources other than those currently on our PSL. We will not pay a fee for any candidate that has not been represented by a provider on our PSL.