Service Centre General Manager

Location: Leeds
Salary: Up to 80000 bonus car allowance excellent benefits
Hours: 40 hours per week
Team Size: Approx. 160 colleagues

Were looking for an inspiring and peoplefocused Service Centre General Manager to lead our Leeds operation a fastpaced highly regulated healthcare distribution site delivering twicedaily service to our customers.

This is a role for a leader who believes in trust empowerment team development and creating a culture where people feel safe to innovate and try new things. You will shape the future of the Service Centre by building capability developing your leadership team and ensuring succession planning is firmly embedded.

The Opportunity

As the General Manager you will own the smooth safe and compliant running of the Leeds Service Centre. Through your leadership team you will guide approximately 160 colleagues driving exceptional service performance while nurturing a culture that values learning inclusivity and continuous improvement.

Youll act as the designated Responsible Person for the site and ensure that all operations meet GDP MHRA Home Office and other regulatory standards.

Key Responsibilities

Leadership & Culture

• Provide strong visible peoplecentric leadership across the site.

• Build a culture rooted in trust collaboration and empowerment.

• Develop capability across all levels driving succession planning and longterm talent growth.

• Champion engagement DE&I and open communication that enables every colleague to feel valued and included.

• Encourage learning experimenting and trying new approaches in a safe supported way.

Operational Excellence

• Ensure the safe legal and compliant operation of the Service Centre leading with a Target Zero mindset.

• Oversee daily operations to deliver high-quality on-time healthcare product distribution.

• Monitor KPIs across service EHS compliance productivity and cost taking action to reverse underperformance.

• Drive Continuous Improvement across the site to enhance efficiency and service levels.

• Ensure optimal headcount planning across all departments.

Regulatory & Compliance

• Act as the designated Responsible Person for Good Distribution Practice (full training provided).

• Maintain compliance with GDP MHRA Home Office ICO and other regulatory bodies.

• Uphold and advance ESG and safety culture initiatives.

• Serve as site contact for regulatory authorities.

Collaboration & Customer Focus

• Build strong relationships with sales commercial customer service and other internal teams.

• Support customer visits using datadriven insight to prioritise site activity and service improvements.

• Own the resolution of all Service Centrerelated customer complaints.

• Contribute to commercial development and future growth planning.

Inventory Data & Systems

• Maintain high levels of inventory accuracy and stock integrity.

• Work closely with purchasing and commercial teams to ensure effective flow of inventory.

• Use Excel confidently to analyse performance and support decision-making.

• Utilise the Manhattan Warehouse Management System to maintain operational control.

.

About You

You will thrive in this role if you are:

• A natural leader who builds trust and brings out the best in others.

• Passionate about coaching developing talent and nurturing future leaders.

• Someone who drives a positive workplace culture where people are empowered.

• Experienced in managing large teams in a fast-paced customerfocused environment.

• Confident with Excel and familiar with Manhattan WMS (or keen to learn).

• Strong in communication commercially aware and solutionsdriven.

• Comfortable balancing operational accountability with strategic thinking.

• Experienced in operational compliance (GDP/MHRA/Home Office standards).

Whats in It for You

• Salary up to 80000

• Bonus scheme

• Car allowance

• Generous pension contributions

• Private healthcare

• 25 days holiday (increasing with service)

• Opportunity to influence culture lead change and make a real difference

• A role with autonomy trust and the space to shape the sites future

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Affiliated Companies

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.

The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned