Front Office Manager
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
About the Role
We are seeking an exceptional Front Office Manager to lead the reception and guest services team at our prestigious 5 luxury hotel. This is a key leadership position responsible for delivering an outstanding guest experience ensuring seamless front office operations and maintaining the highest standards of service synonymous with luxury hospitality.
The successful candidate will be passionate about service excellence operational efficiency and team development with a proven track record within a high-end hotel environment.
Key Responsibilities
Oversee all front office operations including Reservations Guest Services Porters and night audit
Ensure exceptional guest service standards are consistently delivered and exceeded
Lead coach and develop the front office team to achieve high performance and engagement
Manage departmental budgets forecasting and cost control
Handle VIP arrivals guest feedback and service recovery with professionalism and discretion
Maintain strong communication with housekeeping reservations and other departments
Ensure compliance with hotel policies health & safety and brand standards
Drive upselling initiatives and maximise revenue opportunities
Qualifications :
Requirements
Proven experience as a Front Office Manager or Assistant Front Office Manager within a 4 or 5 hotel
Strong leadership and people management skills
Excellent communication and interpersonal abilities
High attention to detail and commitment to luxury service standards
Experience with hotel management systems (e.g. REZ Control SevenRooms)
Ability to work flexibly including evenings weekends and holidays
Professional appearance and demeanour
Additional Information :
What We Offer
Competitive salary.
Share of gratuities.
Supportive and collaborative team environment.
Free on-site parking.
Relais & Châteaux and Pride of Britain discounted stays
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Office Manager Experience
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Guest Services
- Hotel Management
- Eaglesoft
About Company
We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996.While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn ... View more
