Ops Manager, 3PL Control Tower, 3PL FCs Manager

Operations is at the heart of the Amazon customer experience. Each action we undertake is done on behalf of our customers as meeting their expectations makes us feel good.

Control Tower Manager is focused on supporting 3PL FCs improvements made on behalf of Amazon customers to drive into standardization efforts drive loss identification and reduction act as liaisons with other departments provide process skills to the 3PL FCs supporting productivity Kaizen Events in their areas of expertise and to run and coordinate cross-functional projects for successful implementation across the 3PL FCs.

The process owners mission is to help our BR organization succeed in scaling operations whilst meeting performance commitments through working hard and smart to strengthen standardization by developing process improvement leaders with dive-deep process skills by running and coordinating the top business efforts/projects and by supporting mechanisms generating a daily Kaizen culture of continuous root cause elimination such as implementing improvements resulting from abnormalities identified in standard work initiatives.

Key job responsibilities
The Control Tower manager will be supporting all 3PL FCs in Brazil.
They will be working with cross functional team and site leadership to:
Deploy the Operational Benchmarking processes which have been adapted for Amazon WW to train ops leaders and establish sustainable mechanism in operations.
Use the PDCA methodology to drive small scale improvements in processes
Use the Kaizen methodology to drive large scale process improvements or reduction in costs.
Sustain roll out of CI essentials and Kaizen essentials training to managers.
Align our Logistics Partners with WW Best Practices and Standards aligning their methods with our best knowledge to deliver the same service to customers while driving cost effectiveness and flexibility to adapt with new requirements.
Develop robust systems and train operators to drive the value we expect Area Organization and Area Readiness

- Bachelors degree or equivalent
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Travel up to 50% of the time
- Knowledge of Six Sigma tools Lean techniques PMP or similar standards preferred
- Experience in project/program management Inventory Control Quality Assurance or Lean Six Sigma
- Experience using data and metrics to drive improvements
- Experience in operational logistics/supply chain manufacturing transportation general management or an engineering role
- Experience in employee and performance management

- Experience with performance metrics and process improvement and Lean techniques
- Experience in English-language communication skills both written and verbal

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