Product Operations Analyst and Support

The Company

RightShip is the worlds biggest third party maritime due diligence organization providing expertise in global safety sustainability and social responsibility best practices.

We bring together years of industry expertise with the output from analytics and large data sets to provide our safety and environmental scoring systems recommendations and consultancy services.

Using leading data and technology we aim to set new benchmarks in environmental support global initiatives and action influencing practical and impactful change enabling win-win for business and the environment.

To find out more visit .

What we offer

We offer a place where you know you are contributing to an organization who are constantly working to ensure ships are safe as possible so that crew and cargo are are passionate about maritime efficiency safety and sustainability practices.

We offer generous base salary is competitive we support employee wellbeing and provide our employees with a Healthy Living Allowance and our annual incentive scheme is have some great talent who are happy to share their experience and skills to help you on your way and we are committed to professional development to make sure your career keeps growing while youre working with us.

What makes RightShip a great place to work at:

RightShip is an equal opportunity employer and we champion diversity. Our teams are composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations. We believe that a diversity of experiences makes us strongeras individuals as communities and as an organization.

Dont meet every single requirement of this role Still apply!Research tells usthat that women and underrepresented groups are less likely to apply unless they meet every single requirement. At RightShip we believe that the right hire is someone who makes an addition to our culture rather than someone who fits in and conforms to our status quo. We want to add team memberswho not only valueRightShipstandards and workplace culturebut also bring an aspect of diversity that positively contributestoour work environment. If you are excited about this role or about our company in general we would love to hear from you!

Location: London UK

Reports to: Head of Platform Operations & Support

Employment type: Permanent Full Time

About the Role

We are looking for a motivated and detail-oriented Product Ops Analyst & Support to join our team. This hybrid role combines support responsibilities with product operations. You will play a key part in managing support tickets monitoring production issues and ensuring clear communication with internal stakeholders. Over time youll also contribute to product improvement stories track performance metrics manage product tools and surface insights that inform product strategy.

If you enjoy problem-solving working cross-functionally and want to grow into a role that bridges support and product operations this is the ideal position for you.

Key Responsibilities

Support & Operations

• Investigate triage and resolve incoming support tickets escalating where needed.
• Monitor and manage production issues coordinating with the relevant squads to ensure timely resolution.
• Provide clear updates to internal stakeholders on the status of production issues and their resolution.
• Identify small product improvement opportunities and create stories to be reviewed and groomed by squads.
• Contribute to maintaining knowledge base articles SOPs and troubleshooting guides for recurring issues.

Product Performance & Insights

• Surface insights and generate reports for Product Managers Designers and Leadership.
• Monitor adoption and usage trends to identify gaps and inform roadmap discussions.

Market Research & Business Insights

• Support market research initiatives helping surface insights to inform product strategy.
• Collect and manage a central repository for market data and insights.
• Assist with budget management and financial tracking related to product operations.

Product Team Tool Stack Management

• Manage and maintain key tools (e.g. JIRA HotJar Monday) to support product development and operational needs.
• Make JIRA admin changes and updates ensuring effective configuration and usage across teams.
• Evaluate and manage the tool portfolio to optimise productivity and efficiency.

Go-to-Market & Customer Coordination

• Support the tracking and measurement of go-to-market initiatives in collaboration with Product and Marketing.
• Assist in recruiting and coordinating customers for interviews feedback sessions and innovation programs.

Requirements

• Bachelors degree in Business Computer Science Data or a related field.
• 2 years of experience in support operations product QA project management or data analysis.
• Excellent written and spoken English.
• Strong analytical skills with the ability to collect organise and interpret information.
• Strong problem-solving skills and ability to investigate technical issues methodically.
• Excellent communication skills with the ability to simplify complex issues for non-technical audiences and clearly convey business context to technical teams.
• Proficiency in product/project management tools (e.g. JIRA Confluence Monday).
• Self-starter with strong initiative able to work independently.
• Organised detail-oriented and able to manage multiple tasks effectively.

Nice-to-Have

• Experience with SQL APIs or debugging tools.
• Familiarity with agile development processes (sprints grooming retrospectives).
• Exposure to customer recruitment or feedback processes.

Why Join Us

Youll be part of a growing Product Operations & Support function that is shaping how we deliver value to both internal teams and customers. This role offers the opportunity to learn across support product and operations and to grow into a career path that bridges product management operations and support.

RightShip is an Equal Opportunity Employer and values diversity enables access and promotes inclusion in our workplace. You must have the right to live and work in this locationto apply for this job.