Cyara is the global leader in AI-powered customer experience assurance committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice digital messaging and conversational AI channels Cyara empowers hundreds of the worlds leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt learn and make autonomous decisions in real time Cyara provides the assurance layer that turns pilots into production-ready deploymentstesting AI agents with AI agents to catch what scripts cant. From full journey visibility to AI governance trust validation and compliance Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure friction-free and high-quality CX at scale.
Interested to find out more about us Check out:
Cyaras Values:
At Cyara our values shape everything we do. Were passionate about Delivering Excellence by putting the customer first collaborating globally and always striving to improve. We take smart risks and Innovate Boldly setting new standards and learning from every experience. Integrity First is our cornerstonewe value humility authenticity and respect for diversity building trust in all we do. We Embrace Curiosity by empowering you to experiment learn and grow in a dynamic environment. At Cyara our values drive us forward shaping a culture where innovation and excellence thrive.
Cyaras Diversity Equity Inclusive and Belonging:
At Cyara we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity equity inclusion and belonging (DEIB). We strive to cultivate an environment where every individual feels valued respected and empowered to bring their whole selves to work contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies practices and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities regardless of legally protected statuses such as sex race color ethnicity national origin age religion disability sexual orientation gender identity veteran status or medical condition. By celebrating our differences and championing inclusivity we enrich our organization make more thoughtful decisions and drive collective success.
Job FunctionDescription:
As a SOC Senior Security Engineer at Cyara you will lead our operationaldefensethrough advanced monitoring incident response and threat eradication. You willbe responsible foroptimizingour security stack (SIEM EDR) and refining detection logic to drive continuous improvement across the Cyara portfolio.
You will be responsible for:
- Security monitoring & alert triage Reviewing SIEM/EDR alerts separating real threats from noise and prioritizing incidents.
- Incident response & containment Investigating security incidents isolating affected systems eradicating threats and coordinating recovery.
- Threat detection & use-case tuning Creating tuning andmaintainingdetection rules to improve signal quality and reduce false positives.
- Threat intelligence ingestion & analysis Consuming intel feeds analyzing indicators and operationalizing intel into detections and blocks.
- Endpoint security operations Managing EDR agents responding to endpoint alerts and performing liveresponseor forensics when needed.
- Identity & access monitoring Detecting suspicious logins privilege escalation lateral movement and account misuse.
- Log management & SIEM operations Ensuring critical logs are collected normalizedretained and searchable for investigations and compliance.
- Security tooling operations Maintaining and integrating security tools (SIEM SOAR EDR email security CASB etc.).
- Metrics reporting & continuous improvement Tracking KPIs (MTTD MTTR false positives) post-incident reviews and process improvements.
Lets talk about your skills/expertise:
- Bachelors degree in Computer Science Information Security or a related field; advanced degree preferred.
- Minimum of 8 years of experience in information security with a demonstrated focus on Security OperationsCenter(SOC) operations Incident Response and Threat Hunting.
- In-depth knowledge of MITRE ATT&CK NIST Incident Response Framework (NIST SP 800-61) andothersecurity frameworks.
- Extensive experience with SIEM and EDR platforms including architecture log ingestion strategies and advanced detection rule tuning to minimize false positives.
- Extensive experience with cloud computing platforms particularly AWS with specificexpertisein cloud-native security tools ( CloudTrail Security Hub) and investigating cloud-based threats.
- Proven experience in developing and implementing Incident Response playbooks runbooks and SOPs to standardize triage and containment efforts.
- Knowledge and experience with monitoring and developing security controls for AI/ML infrastructure including detecting adversarial attacks on AI models or unauthorized AI usage.
- Deep experience as a senior member of a security operations organization with responsibility for managing the full lifecycle of security incidents (identification through eradication).
- Strong analytical and problem-solving skills with the ability to perform root cause analysis and forensics on complex security incidents.
- Excellent communication skills with the ability to clearly articulate threats risks and incident details to technical and non-technical stakeholders.
- Relevant certifications such as CompTIA Security CSA AWS Certified Security - Specialty or CISSP are highly desirable.
Agencies:Thanks but weve got this one! Please no phone calls or emails to any employees of Cyaraoutside of the Talent Acquisition team. Cyaraspolicy is to only accept resumes from Agencies via theCyaraAgency Portal. Agencies must have a valid fee agreement inplaceand they must have been assigned the specific requisition to which they submit resumes by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and in the event a candidate is submitted outside of this policy is hired no fee or payment of any kind will be paid
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Senior IC
Cyara is the global leader in AI-powered customer experience assurance committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice digital messaging and conversational AI channels Cyara empowers hundreds of the worlds leading brands to optimize mo...
Cyara is the global leader in AI-powered customer experience assurance committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice digital messaging and conversational AI channels Cyara empowers hundreds of the worlds leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt learn and make autonomous decisions in real time Cyara provides the assurance layer that turns pilots into production-ready deploymentstesting AI agents with AI agents to catch what scripts cant. From full journey visibility to AI governance trust validation and compliance Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure friction-free and high-quality CX at scale.
Interested to find out more about us Check out:
Cyaras Values:
At Cyara our values shape everything we do. Were passionate about Delivering Excellence by putting the customer first collaborating globally and always striving to improve. We take smart risks and Innovate Boldly setting new standards and learning from every experience. Integrity First is our cornerstonewe value humility authenticity and respect for diversity building trust in all we do. We Embrace Curiosity by empowering you to experiment learn and grow in a dynamic environment. At Cyara our values drive us forward shaping a culture where innovation and excellence thrive.
Cyaras Diversity Equity Inclusive and Belonging:
At Cyara we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity equity inclusion and belonging (DEIB). We strive to cultivate an environment where every individual feels valued respected and empowered to bring their whole selves to work contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies practices and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities regardless of legally protected statuses such as sex race color ethnicity national origin age religion disability sexual orientation gender identity veteran status or medical condition. By celebrating our differences and championing inclusivity we enrich our organization make more thoughtful decisions and drive collective success.
Job FunctionDescription:
As a SOC Senior Security Engineer at Cyara you will lead our operationaldefensethrough advanced monitoring incident response and threat eradication. You willbe responsible foroptimizingour security stack (SIEM EDR) and refining detection logic to drive continuous improvement across the Cyara portfolio.
You will be responsible for:
- Security monitoring & alert triage Reviewing SIEM/EDR alerts separating real threats from noise and prioritizing incidents.
- Incident response & containment Investigating security incidents isolating affected systems eradicating threats and coordinating recovery.
- Threat detection & use-case tuning Creating tuning andmaintainingdetection rules to improve signal quality and reduce false positives.
- Threat intelligence ingestion & analysis Consuming intel feeds analyzing indicators and operationalizing intel into detections and blocks.
- Endpoint security operations Managing EDR agents responding to endpoint alerts and performing liveresponseor forensics when needed.
- Identity & access monitoring Detecting suspicious logins privilege escalation lateral movement and account misuse.
- Log management & SIEM operations Ensuring critical logs are collected normalizedretained and searchable for investigations and compliance.
- Security tooling operations Maintaining and integrating security tools (SIEM SOAR EDR email security CASB etc.).
- Metrics reporting & continuous improvement Tracking KPIs (MTTD MTTR false positives) post-incident reviews and process improvements.
Lets talk about your skills/expertise:
- Bachelors degree in Computer Science Information Security or a related field; advanced degree preferred.
- Minimum of 8 years of experience in information security with a demonstrated focus on Security OperationsCenter(SOC) operations Incident Response and Threat Hunting.
- In-depth knowledge of MITRE ATT&CK NIST Incident Response Framework (NIST SP 800-61) andothersecurity frameworks.
- Extensive experience with SIEM and EDR platforms including architecture log ingestion strategies and advanced detection rule tuning to minimize false positives.
- Extensive experience with cloud computing platforms particularly AWS with specificexpertisein cloud-native security tools ( CloudTrail Security Hub) and investigating cloud-based threats.
- Proven experience in developing and implementing Incident Response playbooks runbooks and SOPs to standardize triage and containment efforts.
- Knowledge and experience with monitoring and developing security controls for AI/ML infrastructure including detecting adversarial attacks on AI models or unauthorized AI usage.
- Deep experience as a senior member of a security operations organization with responsibility for managing the full lifecycle of security incidents (identification through eradication).
- Strong analytical and problem-solving skills with the ability to perform root cause analysis and forensics on complex security incidents.
- Excellent communication skills with the ability to clearly articulate threats risks and incident details to technical and non-technical stakeholders.
- Relevant certifications such as CompTIA Security CSA AWS Certified Security - Specialty or CISSP are highly desirable.
Agencies:Thanks but weve got this one! Please no phone calls or emails to any employees of Cyaraoutside of the Talent Acquisition team. Cyaraspolicy is to only accept resumes from Agencies via theCyaraAgency Portal. Agencies must have a valid fee agreement inplaceand they must have been assigned the specific requisition to which they submit resumes by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and in the event a candidate is submitted outside of this policy is hired no fee or payment of any kind will be paid
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Senior IC
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