Customer Support Analyst German
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Can you help us change the world
Its true. At Mews we dream big. As a Hotel Tech unicorn valued at $2.5b were propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution were enabling the worlds most revolutionary hospitality brands to accelerate their digital transformation.
Were on the lookout for ambitious tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far Keep reading and tumble down the Mews rabbit hole...
About the role
First things first: you want to know what youre actually applying for. Its impossible to capture every nuance of a role especially at a rapidly growing company like Mews but if we had to distill it down to a job description (which we do because this is a job description) it would be this:
As a Customer Support Analyst you will demonstrate a unique combination of people skills and tech savvy as you will be speaking/messaging/emailing with clients and helping them navigate any challenges they have with our hospitality cloud. Its a unique opportunity where you will learn a ton and gain invaluable experience in a tech company with a startup vibe.
Your mission should you choose to accept it:
1. Develop an in-depth understanding of Mews solutions serving as an ambassador to our customers ensuring they are achieving great value from our products.
2. Provide exceptional support for customers on technical issues via messaging email and phone.
3. Consult with customers proactively on ways to improve usage and efficiency.
4. Build and retain rapport with appointed Mews person at customer sites.
5. Maintain thorough customer documentation.
6. Continuously improve internal knowledge base
7. Leverage Support tooling to document customer issues thoroughly
Youll be a great fit if you bring a few of the below with you:
Native or fluent in English and German
- Experience working in hotels and/or customer service roles in SaaS
- Experience using Property Management Systems is a bonus
Outgoing social ready to communicate with employees customers and partners across different countries and different organizational levels
- Ability to take feedback learn quickly and adapt to new situations
- Willingness to work in shifts as we support our customers around the globe 24/7
Shifts rotation is:
Early: 07:0016:00
Day: 09:0018:00
Late: 13:0022:00
Required Experience:
IC
About Company
Cloud-native, Mews PMS is an innovative hospitality management system that enables automation to boost revenue and empowers remarkable guest experiences.
