Business Solutions Analyst III
Job Summary
Our team members are at the heart of everything we do. At Cencora we are united in our responsibility to create healthier futures and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
1. About the job
Our team members are at the heart of everything we do. At World Courier (a Cencora company) we are united in our responsibility to create healthier futures and every person here plays a role in helping us deliver on that purpose.
This role sits within the Global Data and Technology Solutions (GDATS) organisation and is part of the Architecture and Analysis group for World Courier. We are reimagining IT not as a support function but as a strategic partner to the World Courier business.
The Lead Business Analyst plays a critical role in shaping and defining technology initiatives that support global specialty logistics operations with a particular focus on supply chain visibility realtime information and operational insight. You will work closely with business stakeholders product teams architects and delivery partners to ensure problems are clearly understood and solutions are welldefined valuable and achievable.
2. Why this role matters
World Courier operates in a complex fastmoving and highly regulated environment. Decisions often need to be made quickly based on accurate realtime information across the supply chain.
The Business Analyst helps bridge the gap between business needs and technology delivery ensuring that investments in systems and platforms genuinely improve visibility decisionmaking and customer experience.
This role matters because clear problem definition strong analysis and shared understanding are essential to delivering solutions that work not just technically but operationally. The Business Analyst helps ensure we focus on the right problems ask the right questions and deliver outcomes that make a real difference.
3. What youll do
3.1 Lead discovery and shape business needs related to supply chain visibility
Lead engagement with operational customer service commercial and product stakeholders to understand challenges and opportunities across the logistics lifecycle.
Own current-state assessment of processes data flows and information gaps related to shipment tracking milestone visibility exceptions and real-time insights.
Drive alignment on clear problem statements scope boundaries success metrics and desired outcomes grounded in real operational needs.
3.2 Own requirements and partner on end-to-end solution design
Elicit define document and manage business and functional requirements ensuring they are clear prioritized and outcomefocused.
Collaborate closely with Solution Architects and technical leads to ensure requirements are translated into coherent endtoend solution designs including integration points and data flows.
Lead definition of futurestate processes data needs reporting/visibility requirements integration points and operating impacts.
Manage requirement changes tradeoffs and constraints; drive timely decisions that balance user needs operational realities and technical feasibility.
3.3 Lead delivery alignment validation and shared understanding
Serve as the primary BA point of accountability for the workstream/program from discovery through implementation ensuring continuity of context and clarity.
Facilitate workshops and decision forums to align scope assumptions dependencies release plans and change impacts across cross-functional teams.
Lead validation and business acceptance: define acceptance approach ensure traceability from requirements to test cases support UAT planning/execution and drive defect triage and resolution.
Contribute to shared standards and ways of working within the Architecture and Analysis group.
4. What were looking for
4.1 Youll thrive in our team if you:
Care about outcomes over copious documentation
Are curious analytical and comfortable working with ambiguity
Communicate clearly and build trust with a wide range of stakeholders
Enjoy collaborating with architects technologists and business partners
Believe analysis should be pragmatic humancentred and valueled
4.2 Experience that will help you succeed:
Significant experience operating as a Lead Business Analyst in complex cross-functional environments
Experience analysing processes and systems related to:
Supply chain logistics or transportation operations
Visibility tracking or operational reporting solutions
Strong skills in requirements elicitation process mapping and stakeholder facilitation
Experience working alongside Solution Architects and delivery teams
Strong understanding of applications integrations data flows and platform concepts
Experience operating in regulated or operationally critical environments
Comfortable working in both Agile and waterfall delivery models
We value tools and techniques but we value judgement collaboration and clarity of thinking even more.
.
5. What success looks like in this role
Business problems are clearly understood and well-articulated before solutions are built
Requirements are clear prioritised and aligned to real operational outcomes
Solutions delivered improve supply chain visibility and decisionmaking
Stakeholders feel heard understood and confident in the direction of change
Strong trusting relationships exist between business architecture and delivery teams
6. Why join World Courier GDATS
Youll have the opportunity to:
Play a meaningful role in a reimagined modern IT function
Work on initiatives that directly support global whiteglove pharmaceutical logistics
Partner with skilled architects technologists and business leaders
Develop your career within a respected global organisation
Be part of a purposedriven business that makes a real difference to peoples lives
7. How youll be working
This role operates within a global matrixed IT organisation
Youll work closely with architecture product delivery data and business teams
Collaboration across regions and time zones is part of daytoday working
Flexible and hybrid working arrangements apply in line with World Courier policies
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full timeAffiliated Companies
Affiliated Companies: World Courier IncEqual Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.
The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Required Experience:
IC
Key Skills
About Company
We are Cencora. Transforming from AmerisourceBergen after a century of service, we are uniting globally for exceptional customer and patient care.