Italian & English Technical Support Advisor
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Job Location:
Thessaloníki - Greece
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Italian & English Technical Support Advisor
Work From Home Paid Training Career Growth Big Tech Project
RF ID: 32344
Location: Greece (Remote WAHA Option: All)
Operational Site: TP Athens Piraeus (PPP2)
Interview Deadline: 29 May 2026
Training Start Date: 09 June 2026
Training: 14 days 100% paid from home
Salary: 1045.72 gross/month
Bonus: Up to 300 monthly performance bonus
About the Project
You will support one of the worlds most iconic brands a global leader and member of the Big Five American technology companies.
This is not just a support role its a structured career path. The department actively promotes growth from Tier 1 to Tier 2 and across other products making internal progression a core requirement for Central European language markets.
Your Role
As a Customer Care & Technical Support Advisor you will deliver premium customer experiences via:
Inbound calls
Chat
Email
Youll guide customers through technical and account-related topics while representing a world-class brand known for excellence.
What Youll Be Supporting
English Contact Drivers
ID (forgotten password password reset)
Battery life & performance
Mail issues
Misrouted calls
Italian Contact Drivers
Battery performance optimization
Account access & credential recovery
Locked devices & regaining access
Hardware service arrangements
Device updates
Data saving & migration
App support
Audio & network troubleshooting
Account & billing issues related to digital stores (apps movies music)
Working Hours & Schedule
Operating Hours: 09:00 21:00
Schedule: Monday to Sunday (rotational shifts)
Training & Nesting
Training Duration: 14 days (fully paid remote)
- Nesting Period: 1 week
Full call volume with enhanced guidance
Internal assessment at the end
Clear validation milestones and real promotion opportunities
Skills & Competencies
Mandatory:
Italian C1 & English B2
Significantly advanced PC knowledge
MS Office proficiency
Typing & Assessment Requirements:
AC: 20 WPM & Typing Proficiency 29% (Harver)
CSS: 20 WPM & 80% accuracy
Nice to Have:
Familiarity with macOS & iOS
For Chat Support (CSS) roles:
Strongly advanced written communication skills
Whats In It for You
Financial & Lifestyle Benefits
Salary progression:
Αfter the completion of 12 Months of cooperation with us starting from your hiring date a salary increase of 1100.00 (applicable from the first available payroll cycle following the completion of the timeframe)
After 3 years of employment the gross salary increases to 1150.00. (applicable from the first available payroll cycle following the completion of the timeframe)
75% pay on Sundays & public holidays
25% pay for night shifts
Performance-based bonuses
Growth & Culture
Career development in a global innovative company
Certified Great Place to Work environment
Diversity inclusion & social responsibility initiatives
Special events & community engagement
Additional Perks
Health care benefits
Exclusive discounts on products & services
Free online Greek language courses
Equipment & Connectivity (Provided by the Company)
Company PC with multiple screens
Mobile internet router during onboarding
(Perfect if youre temporarily without fixed internet)
Why This Job Stands Out
Work from Home in Greece
Paid training from day one
Clear career progression (Tier 1 Tier 2)
World-class tech brand exposure
Stable long-term opportunity
Hiring Process
Submit your application
Complete an Italian & English language assessments
Attend client interviews
Receive your offer & start your paid training
