Senior Program Manager, Service Offering
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Job Summary
Interested in innovating to deliver world-class service to Amazons Selling Partners Marketplace Innovation (MPI) is seeking for a Senior Program Manager to lead the Strategic Account Services (SAS). SAS program is designed to improve the Selling Partner experience on Amazon and accelerate their growth through holistic account management by SAS Merchant Consultants working directly with Selling Partners to increase the value choice and convenience of their business. Our team will invent and innovate through technology expand programs to improve Selling Partner engagement and satisfaction and enable global solutions by working with the US EU and China teams. We are seeking a Senior Program Manager Service Offering to develop and scale our SAS business launched in 2020. This role will be responsible for continuously improving Selling Partner experience by enhancing SAS service offering to dynamically grow our Selling Partner business. You will be expected to develop new paid programs as well as improve existing ones to achieve the business outcome based on a clear analysis of the voice of the Selling Partners and the market. You will play a key role in developing our portfolio of SAS solutions with cross-functional teams and colleagues in JP US EU and China. The ideal candidate will have strong analytical skills be able to scrutinize ambiguous situations define and build logic and mechanisms based on large data sets owning the projects end-to-end with multiple stakeholders and deliver results.
Key job responsibilities
- Improve Selling Partners growth and satisfaction through designing service offering that meet the demand of Selling Partners
- Design develop and track the effectiveness of service offerings that meet the needs of Selling Partners continuously validating and improving their experience and business growth.
- Identify assess and improve the optimal cost to serve in order to ensure profitability while meeting Selling Partners requirements. Validate and optimize the fee model for sustained operation of the paid business.
- Collaborate with domestic and global teams to actively incorporate their best practices and identify and prioritize high-impact improvement opportunities.
- Independently drive projects from end to end to deliver results working with multiple stakeholders.
- Responsible for documentation for new service launches business reviews and annual plans.
- Operates in autonomously and seeks leadership input / guidance on decisions impacting the broader business.
- 8 years of program or project management experience
- 8 years of Business strategy or Non-Tech Program Management experience
- 8 years of managing stakeholders in cross-functional project experience
- 8 years of owning program strategy end to end delivery and communicating results to senior leadership experience
- 5 years of profit & loss management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Business level English and Japanese language skills (verbal and written)
- Microsoft Excel and SQL fluency
- 5 years of change management experience
- MBA
- Experience in influencing senior leadership through data driven insights
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
- Improve Selling Partners growth and satisfaction through designing service offering that meet the demand of Selling Partners
- Design develop and track the effectiveness of service offerings that meet the needs of Selling Partners continuously validating and improving their experience and business growth.
- Identify assess and improve the optimal cost to serve in order to ensure profitability while meeting Selling Partners requirements. Validate and optimize the fee model for sustained operation of the paid business.
- Collaborate with domestic and global teams to actively incorporate their best practices and identify and prioritize high-impact improvement opportunities.
- Independently drive projects from end to end to deliver results working with multiple stakeholders.
- Responsible for documentation for new service launches business reviews and annual plans.
- Operates in autonomously and seeks leadership input / guidance on decisions impacting the broader business.
- 8 years of program or project management experience
- 8 years of Business strategy or Non-Tech Program Management experience
- 8 years of managing stakeholders in cross-functional project experience
- 8 years of owning program strategy end to end delivery and communicating results to senior leadership experience
- 5 years of profit & loss management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Business level English and Japanese language skills (verbal and written)
- Microsoft Excel and SQL fluency
- 5 years of change management experience
- MBA
- Experience in influencing senior leadership through data driven insights
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
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