Phlebotomy Supervisor

Phlebotomy Supervisor - Pittsburgh PA - Monday-Friday 8:00AM-5:00PM

Pay Range: Minimum of $54700 per year
Salary offers are based on a wide range of factors including relevant skills training experience education and where applicable certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy happy lives. Our pay and benefit plans have been designed to promote employee health in all respects physical financial and developmental. Depending on whether it is a part-time or full-time position some of the benefits offered may include:

Day 1 Medical supplemental health dental & vision for FT employees who work 30 hours
Best-in-class well-being programs
Annual no-cost health assessment program Blueprint for Wellness
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 MyDay off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
and so much more!

Oversee functions of Patient Services that may include Mobile Phlebotomy In-Office Phlebotomy and Patient Service Centers. The Supervisor will have responsibility for all activities of the function including but not limited to training of all personnel all daily operations and staffing of PSCs. Ensure maintenance of a safe professional environment in all facilities supervised.

• Responsible for daily operations of all assigned facilities PSCs mobile and in-office phlebotomy.
• Implements SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.
• Where applicable ensures all Federal State & local licensure requirements are met working with the QA and Medical Directors offices.
• Ensures all Laboratory testing QA/QC documentation is complete and reviewed as required.
• Oversees safety maintenance and cleanliness of facilities (including upgrades repairs etc.)
• Performs site visits at all assigned PSCs/ IOPs and mobile phlebotomy sites and document findings. Performs QA audits. Site visits scheduled appropriately to provide adequate supervision.
• Relocate/open/close PSCs IOPs and RRLs.
• Oversees inventory process for supervised facilities.
• Participates in the interview selection and hiring of new employees.
• Responsible for training coaching supervision and development of staff.
• Monitors on-going performance of employees; provides corrective action and counseling as required. Performs mid-year and annual performance appraisals.
• Holds regularly scheduled meetings for dissemination of all information to staff.
• Ensures all employees meet requirements for driving on company business.
• Tracks/enters time/attendance of employees.
• Prepares schedules with minimal overtime for adequate coverage for all facilities.
• Prepares month-end reports.
• May perform training and onboarding of new Clients.
• Investigates/resolves and responds to customer complaints appropriately and effectively.
• Responsible to ensure Quest improvement and/or standardization initiatives are implemented.
• Assists in preparation of annual budget for areas of responsibility. Maintain budget control throughout the year in areas of responsibility.
• Supervisor participates to assure fiscal responsibilities of the department are met. This includes implementation of cost containment programs management of overtime and participation in standardization initiatives and needs assessment for capital expenditures.
• Participates on process improvement teams or other initiatives to meet management objectives.
• Organizes and leads projects both within the workgroup and with cross-functional groups. May be required to give presentations and speak in groups.
• Demonstrates and lives the Values of Quest Diagnostics.
• All other duties as assigned within scope of the position.

Required WorkExperience:

• Minimum twoyears prior supervisory experience or demonstrated leadership experience
• Minimum fiveyears experiencein phlebotomy laboratory or other healthcare environments

Preferred Work Experience:

• Customer service in a retail or service environment preferred.

Physical and Mental Requirements:

• Extensive use of phone and PC
• Prolonged standing/sitting
• Fine dexterity with hands/steadiness
• Able tolift upto 25 pounds; may occasionally need to lift 40 pounds; carrying up to 15 pounds for several minutes at a time
• Talking
• Vision - requires constant mental visual attention to details.
• Walking
• Balancing
• Bending/Kneeling
• Pushing/Pulling
• Reaching/Twisting

Knowledge:

• The position requires the ability to effectively communicate in English.

Skills:

• Must be flexible and available based on staffingrequirements;weekends holidays on-call and overtime.
• Must have valid drivers license and clean driving record.
• Demonstrates good organization communication and interpersonal skills;is able tomanage concerns of patients and employees in a professional manner.
• Capable of handling multiple priorities in ahigh-volumesetting.
• Proficient PC skills including experience using MS Office applications.
• Must be able to make decisions based on established procedures and exercise consistent independent sound judgment.
• Must be able to manage individuals in multiple geographies/locations
• Position requires travel.

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