Seasonal HR Support

Seasonal HR Support
Temporary position ending July 12th 2026
Training: First 4 weeks Monday -Friday 8:00 a.m. - 4:30 p.m.
Schedule bid once training is complete: Monday-Friday hours vary (7:30 a.m. - 7:00 a.m.) with occasional extended and weekend hours during hypercare.

Job Summary

Serves as the first point-of-contact for Human Resource related inquiries. Responsible for providing accurate and consistent responses to human resources-related inquiries internal and external customers received via inbound calls. The nature of the work spans all human resources functions including but not limited to benefits leave management retirement talent attraction policies and procedures. The representative will use a knowledge and case management software platform to ensure adherence to standard operating procedure with regards to recording addressing and resolving incoming questions in a timely manner. The role requires collaboration with other departments within HR.

Essential Functions

• Provide employees with accurate consistent and timely responses and explanations regarding HR related questions and issues on policies processes and procedures with the goal to solve the question or issue at the first initial contact.

• Provides 100% support via telephony (inbound calls)

• Documents clear and concise summary of interactions inquiries and resolutions in case management system (Service Now).

• Utilize critical thinking to assess the level of complexity of incoming inquiries to facilitate escalation as appropriate; recognizes the need to utilize additional resources and facilitates the process when necessary.

• Collaborates with other HR departments to fulfill customer request and ensure root of the issue is addressed.

• Ensures exceptional customer experiences and confirms customers understanding of guidance.

• Troubleshoot and resolve issues ranging from simple to complex questions using relatively thorough knowledge of HR policies and procedures HR Systems and internal HR processes

• Captures critical information and key points by using exceptional active listening skills and asking appropriate probing questions

Qualifications

Required

• High School Diploma or equivalent

• 3 years of relevant experience Customer Service

Preferred

• 1 year of relevant experience Related call center experience

About Corewell Health

As a team member at Corewell Health you will play an essential role in delivering personalized health care to our patients members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators leaders and innovators that continue to build on one shared mission statement - to improve health instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial health and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you like restaurants phone plans spas and more!

• Optional identity theft protection home and auto insurance pet insurance

• Traditional and Roth retirement options with service contribution and match savings

• Eligibility for benefits is determined by employment type and status

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CURRENT COREWELL HEALTH TEAM MEMBERS Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members patients visitors and community. We require a drug-free workplace and require team members to comply with the MMR Varicella Tdap and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process to perform the essential functions of a job or to enjoy equal benefits and privileges of employment due to a disability pregnancy or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race color national origin sex disability age religion genetic information marital status height weight gender pregnancy sexual orientation gender identity or expression veteran status or any other legally protected category.

An interconnected collaborative culture where all are encouraged to bring their whole selves to work is vital to the health of our organization. As a health system we advocate for equity as we care for our patients our communities and each other. From workshops that develop cultural intelligence to our inclusion resource groups for people to find community and empowerment at work we are dedicated to ongoing resources that advance our values of diversity equity and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.