Transportation Supervisor

The Omni Homestead Resort & Spa

Our employees are what make The Omni Homestead Resort & Spa what it is. Since 1766 theyve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia we are a four-season resort that boasts superb restaurant dining experiences championship golf spa winter sports and numerous other activities ideal for families and corporate outings.

The Omni Homestead Resort & Spas associates enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect gratitude and empowerment day in and day out. If you are a friendly motivated person with a passion to serve others the Omni Homestead Resort & Spa may be your perfect match.

The Transportation Supervisors primary responsibility is to maintain the resort vehicle fleet and manage the guest experience related to on property shuttle service and valet parking. This individual will proactively embrace and comply with the company culture through processes training and supervision.

Demonstration and ownership in any and all tasks needed to carry out Omni Hotels and The Homestead Service Standards constantly embracing ways to create guests for life.

Demonstrate an ability to serve multiple guest needs in an organized and efficient manner.

Interviews selects trains supervises counsels disciplines and makes termination recommendations of transportation staff to ensure the efficient operation of the department

Organizes and conducts pre-shift and department meetings communicating pertinent information to the staff and ensuring that all associates meet grooming standards and have the necessary tools to deliver service.

Supervise Empower Lead Coach and Motivate the Transportation team towards achieving exceptional guest service results and complete associate engagement

Assists the hotel in reaching Medallia service scores

Ensure thorough communication and understanding with guests and other departments.

Establish and accomplish of departmental goals. Assist in managing all financial aspects of the Transportation Department including labor and expenses.

Train and coordinate all duties for Transportation staff in areas of responsibility. Schedule and conduct training and coordinating all responsibilities for associates.

Participate in the preparation of the Transportation operational budgets.

Aware of all safety precautions and procedures to ensure a safe atmosphere for guests and associates.

Assists guests with accident reporting and general liability claims for Transportation accidents

Perform other duties as assigned by management

Perform any and all other duties assigned and/or required by management

Active daily Coaching of all reports and line Associates at every shift

Ability to identify and encourage growth from within the department

Maintain consistent Associate recognition and incentive programs.

Compliance with all Omni mandated training programs for Associates

Active and productive communication with Culinary department

• Must be at least 21 years old have a valid drivers license a clear motor vehicle record and one year of driving history.
• All drivers of company or guest vehicles must also pass a pre-employment drug screening or pass a drug screening when transferred/promoted to a driving position.
• Previous guest service / customer service experience with the associated mindset to always provide the highest level of service
• Ability to drive Automatic & Manual transmissions vehicles preferred
• Ability to understand and speak basic English in order to communicate with guests and co-workers
• Ability to stand for 8 hours at a time walk quickly and run
• Ability to lift up to 50 lbs.
• Ability and willingness to work outdoors in inclement weather including rain snow wind and heat
• Ability and willingness to work a varied schedule which includes working on weekends and holidays nights and overnights
• CDL License preferred; however we provide paid CDL training and cover all related accreditation expenses