Global Software Product Owner (RemoteFull-time role)

LOCATION:

This is a full-time employee role within the Global Digital team that includes benefits and Paid Time Off (PTO) and will be located within the Americas time zone.

JOB OBJECTIVES:

The Product & Product Design function is focused on:

• Defining and evolving Generations global digital ecosystem to support affiliates and global functions with scalable high-impact software solutions.
• Deeply understanding operational processes and user needs across regions to ensure product functionality aligns with real-world workflows.
• Leading continuous product discovery and research to deeply understand operational processes user behaviors and emerging needs across regions.
• Translating research insights into clear product strategy validated concepts and prioritized roadmap decisions.
• Designing intuitive effective and user-centered experiences (UX/UI) for diverse personas across GYE and affiliates.
• Leading the end-to-end product lifecycle from validation and development to rollout adoption and continuous optimization.
• Designing and integrating data-informed and AI-enabled capabilities to drive smarter workflows automation and measurable operational impact.
• Driving product adoption through structured rollout training and change management initiatives.
• Ensuring strong alignment and communication between the Digital Team global stakeholders affiliates and external partners.

KEY ACCOUNTABILITIES & RESPONSIBILITIES:

As Global Software Product Owner (Mid) you will be responsible for:

Product Strategy & Direction

• Contribute hands-on to defining product vision success criteria and long-term roadmap aligned with Generations digital ecosystem strategy.
• Shape product direction in close partnership with Engineering and Design Leads ensuring scalable and future-ready solutions.
• Develop product strategy documents including business cases high-level use cases and technical requirements.
• Evaluate commercial solutions that may complement or replace custom-built systems.

Discovery & Validation

• Lead structured product discovery including research prototyping and validation with users and technical teams.
• Translate operational needs and user insights into prioritized outcome-driven roadmaps.
• Integrate data-informed and AI-enabled capabilities to enhance workflows automation and decision-making.

Delivery & Execution

• Own backlog management writing high-quality Agile user stories and ensuring clear acceptance criteria.
• Develop project scopes plans and documentation ensuring stakeholder alignment and technical feasibility.
• Drive execution across the full product lifecycle from concept through launch.

Adoption & Rollout

• Partner closely with Operations to plan and execute product rollouts testing and training initiatives.
• Support adoption across affiliates ensuring smooth implementation and user enablement.

Data Analytics & Optimization

• Monitor and analyze product usage and behavioral data (Heap Mixpanel Clarity) to generate actionable insights.
• Define and track KPIs build dashboards and report performance to stakeholders.
• Identify user friction adoption gaps and optimization opportunities.
• Ensure proper tracking implementation and data integrity in collaboration with Engineering.

Quality & Governance

• Oversee quality assurance standards and release readiness.
• Monitor post-release performance and drive continuous improvement.

ATTRIBUTES/QUALIFICATIONS:

We are looking for a Product Owner who demonstrates:

• A positive collaborative and solution-oriented mindset.
• Strong sense of ownership and accountability takes full responsibility for outcomes not just deliverables.
• Solid understanding of software development lifecycles and experience working closely with engineering teams in agile environments.
• Proven track record delivering complex multi-dependency digital products within a scalable ecosystem.
• Experience working with multicultural and geographically distributed teams.
• Excellent communication skills with the ability to clearly articulate product vision trade-offs and priorities to technical and non-technical stakeholders.
• High analytical capability with experience using product analytics tools (e.g. Heap Mixpanel Clarity) to drive data-informed decisions.
• Structured and strategic thinking with strong attention to detail and quality standards.
• Hands-on mindset comfortable moving between strategy execution QA rollout and training.
• Ability to align frequently with leadership proactively seeking feedback and validating direction to ensure strategic coherence.
• Passion for mentoring and developing junior team members fostering a culture of learning and continuous improvement.
• Strong project management discipline including planning documentation risk management and stakeholder coordination.
• Professional working proficiency in Spanish and English including the ability to communicatecomplex product concepts in both languages.

***PleaseapplywithyourEnglishresumethankyou***