Guest Experience Expert Receptionist Part Time

With its fragrant walled gardens stately Jacobean country house & 200 acres of Hertfordshire parkland the historic Hanbury Manor Marriott Hotel & Country Club makes a lasting impression. Marriott International the worlds largest hotel company with more than 500 global locations and 600000 associates worldwide is redefining the art of hosting so that our guests can travel brilliantly. Combining old school classic elegance and impressive grandeur with a contemporary holistic approach Hanbury Manor Marriott delivers premium choices sophisticated style and well-crafted experiences for the discerning.

We are looking for a passionate Guest Experience Expert Receptionist to join our wonderful team at Hanbury Manor.

The impact youll make.

First impressions are everything. And youll set the tone for every guests stay. With a genuinely warm welcome youll be ready with answers to any questions and happy to offer information about hotel services facilities and the local area. Anything to help make their visit that bit more special. And creating the smoothest check-out experience youll make sure they leave us happy too.

Job summary:

Our jobs arent just about giving guests a smooth check-in and check-out. Instead we want to build an experience that is memorable and unique. Our Guest Experience Experts Receptionist take the initiative to deliver a wide range of services that guide guests through their entire stay.

They are empowered to move about their space and do what needs to be done. Whether processing operational needs addressing guest requests completing reports or sharing the highlights of the local area the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in there are a few things that are critical to success creating a safe workplace following company policies and procedures maintaining confidentiality protecting company assets upholding quality standards and ensuring your uniform personal appearance and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.

ARE YOU ELIGIBLE TO WORK IN THE UK

A points-based immigration system affecting the eligibility to apply to work in the UK has been introduced from 01 January 2022. Applicants with Irish citizenship an indefinite leave to enter the UK or an indefinite leave to remain in the UK are eligible to work in the UK including EU citizens who already lived in the UK by 31 December 2020. Please refer to the Home Office website for more details.

Key duties include:

• Process guest check-ins assigning rooms and activating room keys.
• Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns.
• Answer respond to and process all guest calls messages questions or concerns.
• Give guests information and directions regarding property and local areas of interest.
• Process check-outs and resolving any disputed charges.
• Process payments and room charges as well as cashing guests personal and travellers cheques
• Confirm reservations and cancellations running daily reports on the number of arrivals and departures.

What were looking for

• A warm people-oriented demeanour
• A team-first attitude
• Positive outlook and outgoing personality
• Flexibility problem-solving skills and multi-tasking ability
• The ability to stand sit or walk for extended periods of time across a work shift.

What is in it for you

Youll be supported in and out of the workplace through:

• Competitive Salary 28days holiday including bank holidays increasing to a maximum of 35 days with each year of service prorated.
• Discount in our Cast Iron Grill restaurant/Vardons/Spa/Golf
• Length of service rewards
• Monthly/yearly recognition schemes
• Extensive training both internally and externally
• World-class career opportunities internationally within Marriott hotels tailored to your specific needs
• Heavily discounted room rates for you & friends and family
• Professional learning and development opportunities
• Complimentary meals on duty
• Complimentary dry cleaning - we want you to look smart and well-groomed at all times
• Complimentary use of Gym - because your well-being is important
• Annual parties Christmas lunches Summer BBQs and Easter celebrations
• Pension scheme
• Cycle to work scheme
• Access to major high street discounts so you can treat your friends and family

Come and join us today and become part of the Marriott family.

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