Fraud Operations Specialists (Night Shift)

Have you ever considered what a week in the life of a Fraud Operations Specialists consists of

If you answered yes then we have some great news! Were hiring and this could be the perfect opportunity for you to join our Fraud Operations team. You will be tasked with making our award-winning platform a safer place to play working side-by-side with colleagues across the globe. As a Fraud Operations. Specialist will also have the chance to leave your footprint and shape the destiny of over 14 million players worldwide.

A working pattern suited for you!

We get that the standard 9-5 doesnt suite everyones taste. What if you had the opportunity to get the most from your social life during the day and come alive at night Well the Fraud Operations Specialist role is part of our night shift team and will allow you to balance lifes more important aspects.

But wait there is more!

Youll have the comfort to work both from your sofa and our modern brand new office. We will kit you out with everything you need to work from home to ensure youre up to speed from the start. Our hybrid approach to working has proven to be successful so spending some quality time together in the office keeps us mission aligned.

What youll do:

Wed be lying if we said every week was the same here at PokerStars but we want to show you what a typical week of a Fraud Operations Specialist could look like.

Our Fraud Operations Specialist is responsible for assisting other team members with intricate issues raised by the Groups players and for reviewing both customer accounts and system alert activities. You will report directly to a Fraud Operations Team Leader and your shifts will last 11 hours following four days on - four days off pattern.

Now heres an example of what a week could look like with us:

Monday You kick start the week by verifying some KYC documentation processing several real-money transactions and actioning a couple of system alerts generated by our customers activities.

Tuesday Youve found your rhythm and acquired an inclusive understanding of the issues that must be resolved so its time to analyse and understand fraudulent behaviours as well as the transactions lifecycle processes. You perform risk assessments on our customers accounts and ensure that the players use our platform solely for its main purpose: entertainment.

Wednesday You support our clients with specific assistance in accordance with our internal procedures. You handle some third-party contacts analyse a few transactions across a variety of payment methods and provide accurate information for management reporting purposes.

Thursday You start your shift by monitoring players accounts and transaction data for suspicious activities and possible fraud. Its time to prevent a few credit card frauds and identify several doctored documents all whilst ensuring that any suspicious activity is reported in a timely and efficient manner.

Friday Its a day off! And so are the next three days. Its time for a small vacation!

What youll bring:

• Fluency in English

• Previous experience in online fraud investigations and/or online payment processing merchant systems might give you the upper hand

• Alternatively wed be looking for 2 years of Customer Service Representative experience in the gaming е-commerce financial or banking industries

• Working knowledge of international document verification KYC and AML/CFT procedures

• A versatile understanding of the MS Office package - Dont worry you dont need to be a master withthe Index and Match functions in Excel

• The ability to think both linearly and outside of the box

• Vast attention to detail. We are looking for an organised person who does not miss a thing

• Problem solving and resourcefulness in working under pressure

• Being a master in deduction and analysis any skills that Sherlock Holmes possesses are welcomed

Nice to have:

• Proficiency in any additional language is a plus

• Understanding of online payment lifecycle in e-commerce environment

• Motivation to work in a dynamic highly technological environment

So what about the important questions

Will I be part of a successful team Yes! We take our job seriously and perform the pertinent background checks and can hereby confirm that youll be part of a forward-thinking team with great skills and untold potential.

Is there any room for development You bet there is! Along with the opportunity to develop within the Fraud Operations Department (Senior Specialist Team Leader Fraud Quality Specialist) you can develop outside as part of the Marketing Compliance Regulatory IT Project and Product Management HR teams and many more.

Do you offer any special benefits Absolutely! We pride ourselves on our benefits package.

Your package will include:

• Discretionary annual performance bonus

• 30 days annual leave

• Health and Dental Insurance for you your partner and your children (if you are all registered at the same address)

• Personal life insurance and disability coverage

• A personal interest allowance to let you learn something new or pursue a hobby

• External learning support of up to 1000 EUR or equivalent in local currency dedicated 4 learning Power Hours every month during office time full access to the Udemy and Mindtools platforms in-house leadership program and many other training opportunities for developing your skills and progressing your career

• Looking to extend your family You will receive a cash gift of 550 EUR for your new addition whilst working for us

• A sports card membership valid across the country

• Monthly Food vouchers - 102.26 EUR

• Free snacks fruits and drinks in the office

Why choose us:

Aside from a generous base salary we have a fantastic benefits & rewards program that is designed to encourage personal and career development.

Equal opportunities:

At Flutter International we are committed to creating an inclusive environment where our people can be their authentic selves and thrive. We embrace and celebrate diversity respecting all our uniqueness and differences.

We welcome you to let us know whether you have any accessibility needs. All you need to do is email us at.Your journey with us is focused on ensuring you have what you need to be your best self.

Learn more about the works we are doing on Inclusion and Belonging here: Experience:

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