Director of Human Resources 12 Month Parental Leave Cover

EOE/AA/Disabled/Veterans

Before you get startedYes we do have the BEST Team Member Travel Program with HUGE discounts on hotel rooms for our Team Members! And Hilton was voted the #1 Best Workplace in Australia in 2025 according to Great Place To Work!

WHY YOU WILL LOVE WORKING FOR HILTON!

Hilton is the worlds leading hospitality company. We are committed to an equitable and inclusive workforce that represents many different cultures backgrounds and viewpoints. Grounded in our founding purpose we foster an environment where Team Members can be their authentic selves with opportunity for all to learn grow succeed and thrive. Joining this award-winning Great Place to Work culture means:

A competitive compensation package including annual bonus plan health insurance and on-site car parking
A complimentary gym membership
A monthly dry cleaning allowance for your business wardrobe
100 discounted travel nights per year for you your friends or family to enjoy at any of our 9000 hotels located in 141 countries and territories around the world
Food & Beverage discounts so you dont just stay when you travel but also enjoy dining experiences
Flexibility so you can Thrive and make space for what matters most
Working alongside an experienced and dynamic leadership team in our hallmark property this role provides an exceptional opportunity for growth and Hilton career progression

JOB PURPOSE STATEMENT

Iconic 598-room Hilton Sydney is located in the heart of Sydneys CBD and is steps from Town Hall station and the QVB Light Rail stop. Amongst our operations we are home to signature restaurant Glass Brasserie heritage listed Marble Bar and we are the leading destination for Conferences & Events with one of the largest conferencing spaces in Australia.
As a senior leader of Hiltons flagship hotel the Director of Human Resources will report to the General Manager and is responsible for driving high levels of team member engagement through implementation of effective recruitment practices rigorous succession planning talent management plans learning and development activities performance management processes an effective compensation and benefits framework and employee relations initiatives. The Director of Human Resources will lead manage and develop the hotels HR team and HR activities that support wider hotel objective achievement and initiatives whilst bringing to life Hiltons Purpose Platform and award-winning culture.

*This 12 Month Parental Leave Cover will commence mid-May 2026*

KEY FOCUS AREAS & RESPONSIBILITIES

Key areas of focus will include;
Manage the implementation of the Human Resources Strategy for the hotel that takes into consideration the current hotel and market situations as well as the desired future situation detailing key actions and initiatives to bridge any gaps.
Provide a proactive tangible commitment to the career development of individuals at all levels and in conjunction with the leadership team maintain a regularly updated Succession Plan and High Potential List.
Provide a high level of support to coach managers and supervisors to an appropriate level of skill to effectively engage manage and motivate their team to perform to a high level within the company guidelines and practices.
Play the lead role in bringing our purpose to life throughout the business ensuring that Hilton is the most hospitable company int he world and that everything we do is linked to our Purpose.

People & Culture
Execute an effective Global Team Member Survey process. Ensure leaders in the business are skilled and equipped to drive strategies to increase engagement and the leadership team acts on team member feedback.
Oversee the management of best in class recruitment procedures that ensure Hilton is first to mind in local market when candidates consider employment in the hospitality industry. Ensure an exceptional candidate experience that allows us to recruit the best talent and retain engagement with unsuccessful future talent.
Bring to life Thrive at Hilton initiatives including the successful implementation of best in market flexible work practices as well as initiatives that lead market in rewards environment and career.
Provide a framework within which the provision of coaching counselling and wellbeing services are available for all employees through their Department Head or through the Human Resources Department.
Oversee a budget that supports activities to engage team members in social interaction activities with each other as well as local community partnerships charity youth employment and initiatives associated with Hiltons ESG program - Travel with Purpose.
Responsible for keeping up to date with changes to immigration legislation and liaise with the Department of Immigration or the hotels migration agent as required.
Ensure the hotel has full representation in Hilton and local industry awards including assessing categories for best fit and writing award nominations.
Ensure the coordination of the hotels HR team managing workload and duties to ensure the HR strategy is achieved and the wider hotel team is well-supported.

Learning & Talent Development
Ensure Learning and Development activities are effective addressing skills gaps and creating a Learning for Life Culture.
Ensure the successful passing of any Hilton Quality Assurance audits with respect to training requirements.
Support leaders to fully engage their team for the annual Performance Review Process ensuring that every team member understands their performance rating and can perform to the expectations of the company.
Submits timely Apprenticeship Claims and liaises with finance for allocation of funds accordingly.

Customer
Actively utilise guest feedback from local questionnaires Guest Experience Stay reports and QA as a basis for highlighting people related issues and for identifying training needs through the analysis of trends.
Promote a service philosophy of filling the earth with the light and warmth of hospitality bringing Hiltons values to life in the everyday actions of Team Members to our guests.

Financial
Adheres to Human Resources departmental operating expenses as laid out in the plan and subsequent forecasts and as directed periodically by the General Manager.
Prepare deliver and accurately manage a Human Resources budget that is forward looking ensuring that the hotel is appropriately funded to ensure that team members are engaged skilled and equipped to produce the best possible business results.
Maintains involvement in and complies with the hotel budget forecasting P&L reviews and key business goals.
Lead fortnightly payroll sign offs in the hotels Timekeeping and Attendance system UKG Dimensions ensuring compliance with Fair Work and Award Requirements.

Reporting & Compliance
Be fully conversant with Hospitality Industry General Award (HIGA) and any other relevant industrial relation or superannuation legislation to ensure compliance.
Ensure the appropriate management of leave balances across the hotel to support a work life balance.
Manage the Grievance and Performance Management Process providing support for both parties and ensuring a meaningful resolution is achieved minimising any escalated industrial and/or legal matters for the business.
Ensure the high data integrity and appropriate record keeping of all human resources data.
Facilitate the annual HR Peer Audit achieving a passing score.
Prepares for and attends fortnightly Ownership group calls and monthly Ownership meetings liaising directly with Ownership group representatives as required.
Coordinate timely and accurate reporting submissions including for the WGEA Report

THE PERSON QUALIFICATIONS SKILLS AND EXPERIENCE
A minimum of 2 years experience in a Senior HR Management position
A Degree level qualification in Training Human Resources Business or related field
Previous experience within the hospitality industry and workforce of 350 team members desirable
A sound understanding of Industrial Relations and local legislations including with the Hospitality Industry General Award
Previous experience in customer service preferably in the hotel hospitality or retail sectors
Exceptional interpersonal organisation and communication skills
Demonstrated ability to resolve problems and conflict and work efficiently under pressure
Demonstrated trust and confidentiality as a member of the Human Resources Team
Ability to take a proactive approach to Workplace health and safety and workers compensation.
Previous experience using hotel systems UKG Dimensions Micropay Taleo advantageous
An outstanding coach and leader committed to personal career development for team members and Managers.
A passion and enthusiasm to be part of a winning team
Provides consistent and professional support to all team members