Service Advisor
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Job Location:
Kenmore, WA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Paddock Chevrolet Best Places to work Finalist for the 2nd year in arrowis currently hiring experienced Service Advisors. At Paddock Chevrolet we strive to make every customer a customer for life. Happy employees make happy customers and we reward individuals who are ready to work hard and stay motivated. Every employee at Paddock Chevrolet is absolutely critical to its success. Our promise is to keep delivering the same fantastic service and value that our community has come to expect from our dealership through the years.
Benefits
Health Vision Dental Short Term Disability Accidental and Specified Disease Insurance
401K Plan Match
Life Insurance (paid)
PTO sick days
Paid training
Growth opportunities
Hours: Monday - Friday 7am - 6pm & Rotating Saturdays 7am-5pm
Responsibilities
Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt courteous and effective service.
Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled.
Ensure the daily inventory of technicians time is consistently sold to service customers.
Distribute work between technicians efficiently.
Answer technical questions about vehicle problems warranties services and repairs.
Maintain Customer Happiness scores at or above company standards.
Assist in diagnosing vehicle problems; order parts and tools as necessary.
Oversee administration of warranty claims as well as training and supervising of service department.
Set schedules and assigns tasks to service department employees.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationship with factory(s) and foster positive employee relations.
Collaborate with upper management to make service department hiring and discipline decisions.
Qualifications
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid drivers license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Paddock Chevrolet, nominated as 2025 Best Places to Work finalist. At Paddock Chevrolet we strive to make every customer a customer for life. Happy employees ma...
