Manager, Business Analyst

East Lansing, MI - USA

Monthly Salary: Not Disclosed

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

The Business Analyst Manager is accountable for the day-to-day performance development and engagement of a team of Business Analysts delivering Professional Services for DCM products. They ensure consistent high-quality execution of business analysis activities while building strong capability predictable delivery outcomes and a disciplined operating environment.

The BA Manager shapes and improves the experience of key Vertafore clients by ensuring Business Analysts consistently deliver clear requirements sound recommendations and effective customer communication. They work cross-functionally with Customer Support Account Management Professional Services and Product Management to align execution and outcomes and to support the continued growth and maturity of the function.

The BA Manager leads through people systems and standards. They remain close enough to the work to coach guide and ensure quality without functioning as a senior individual contributor. They operate within a 06 month execution horizon translating plans into focused delivery managing performance and risk and fostering a culture of clarity accountability and continuous improvement.

Core Responsibilities

Essential job functions include but are not limited to the following:

Leads coaches and develops Business Analysts across levels establishing clear expectations accountability and growth plans

Owns team-level performance workload balancing and delivery quality across customer engagements

Monitors execution health identifies risks early and intervenes to ensure predictable high-quality outcomes

Ensures consistent execution of business analysis practices including requirements definition workflow documentation configuration recommendations and UAT readiness

Reviews BA deliverables to ensure quality clarity and alignment with customer objectives and Vertafore standards

Provides escalation support for complex delivery or customer situations guiding resolution and reinforcing sound judgment

Partners with Principal Business Analysts to reinforce standards tools and best practices across the team

Identifies friction points and drives small continuous improvements to processes workflows and execution practices

Collaborates cross-functionally with Product Account Management Customer Support and Professional Services leaders to align priorities and execution

Translates plans and priorities into day-to-day execution for the BA team

Fosters a positive engaged team environment rooted in clarity consistency and accountability

Knowledge Skills and Abilities

Proven people leadership and coaching capability with experience developing and managing performance across a team

Strong judgment in prioritization decision-making and escalation

Ability to manage delivery through systems standards and capacity planning rather than individual heroics

Strong working knowledge of DCM products implementation approaches and insurance distribution and compliance workflows

Sufficient technical literacy to evaluate BA recommendations guide problem-solving and assess delivery risk

Excellent written and verbal communication skills with the ability to translate between technical business and customer perspectives

Highly organized able to manage competing priorities and maintain predictable execution

Strong problem-solving and systems-thinking mindset

Qualifications

Bachelors degree preferred or commensurate experience

Minimum 710 years of experience in business analysis or professional services delivery within a software environment

Prior people leadership team lead or functional leadership experience strongly preferred

Insurance industry experience preferred

Experience working with distributed or global teams

Additional Requirements and Details

Travel required up to 25% of the time

Located and working from an office location or remote as designated

Occasional lifting and/or moving up to 10 pounds

Frequent repetitive hand and arm movements required to operate a computer

Specific vision abilities required include close vision (working on a computer etc.)

Frequent sitting and/or standing

Required Experience:

Manager