Customer Service Manager
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Job Location:
Des Moines, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Our company culture is friendly fun with healthy competition and rewards. Applied Industrial Technologies offers integrity inclusion and career advancement. Individual contributorship and ideas are encouraged and welcomed.
We are hiring immediately for a full-time Customer Service Manager in Des Moines IA. As a leading industrial distributor (and Fortune 1000 company) we realize we are only as strong as our dedicated team. Selling millions of industrial products to all types of customers takes special skill and thats where you come in.
Why join us
Applied is listed as one of the Worlds Best Employers by Forbes for 2021. We are #7 in the top 50 Industrial Distributors for 2024 we have earned the Outstanding Employer Support award from the US Navy and we are a GSA approved vendor.
Youll receive rewards and resources to fulfill you both professionally and addition to competitive pay including bonus opportunities and all the benefits youd expect from an industry leader (401K insurance time off employee assistance etc.) you will also enjoy:
- A LASTING CAREER Career paths are available in sales operations or management throughout the country.
- Professional development training and tuition reimbursement.
- Team oriented company culture where its called work for a reason but have fun in the process. Customers can hear that in your voice.
- Join a local team with company backing.
- Great work / life balance.
What youll do:
In our fast-paced team environment you will collaborate with our customers and Des Moines team to find products and services solve customer needs and build ongoing business relationships.
Manage and lead / participate in day-to-day service center operations. This position reports directly to our General Manager.
- Hire train and develop service center personnel
- Manage internal service center operations to meet/exceed P&L objectives including inventory AR / DSO AP
- Meet customer and shipment metrics including time to fill expediting orders and quoting
- Review and complete monthly reports as well as overseeing petty cash balancing
- Ensure that customer relations are maintained at a high level
- Use key metrics to evaluate and recommend best practices for operations
Qualifications:
Build a team. Your mission is to meet / exceed sales and profit goals by developing a productive positive environment where associates want to succeed and grow personally and as a team.
- 2 years sales or customer service leadership experience in a business-to-business transactional environment. Supervisory/management experience preferred
- High school diploma or GED
- Written and verbal communication skills including English grammar
- Computer skills including Excel.. ERP / SAP experience a plus
- Analytical skills inventory management experience preferred
- Industrial sales / distribution experience a plus
- Clean driving record / MVR
- This position is not eligible for relocation benefits and is expected to be performed on site.
- Candidates must be authorized to work in the US. We are not able to offer sponsorship of work visas for this position.
Apply now for immediate consideration. We look forward to learning about you!
#LI-RH1
Founded in 1923 Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion fluid power flow control automation technologies and related maintenance supplies. Our leading brands specialized services and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice convenience and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age race color national origin genetics religion gender marital status physical or mental disability or any other characteristic protected by applicable laws regulations and ordinances.
Required Experience:
Manager
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Just imagine getting lost in that warehouse. Applied Industrial Technologies distributes millions of industrial parts made by thousands of manufacturers. The short list includes bearings, power transmission components, hydraulic and pneumatic components, industrial rubber products, an ... View more
