Fresh-Out Solution Customer Service North America Trainee
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Job Location:
Cuernavaca - Mexico
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Fresh-Out (New Graduate) Solution Customer Service Representative Trainee
Cuernavaca Morelos (Hybrid)
Position Summary
Thales is looking for a Fresh-Out (New Graduate) Solution Customer Service Representative Trainee who will be responsible aid in the Order Processing on customers orders from the Purchase Order receipt to the delivery and invoicing aby supporting the team on knowledge procedures and tools sharing & this position you will also be helping to improve and maintain the Customer Satisfaction and Service Excellence.
Key Areas of Responsibility
- Check Customers Purchase Orders and translate to Thales ERP Modules system to allow treatment from Project Managers and Finance Controller.
- Participate in kick-off meetings (Engagement Review) at purchase order receipt for large or non-recurrent projects with all solution actors (Solution Sales Project Manager and Finance Controller) and if would be the case with Logistics Purchasing and/or Business Efficiency teams.
- Help to ensure that all documentation has been sent by Solution Sales and book orders in the ERP system and follow up projects until they are properly invoiced.
- Help to provide necessary reports for Solution Sales Finance Controller & BPA Management.
- Help to compile reports for the entire business entity for key business partners review.
Minimum Qualifications
- RECENT graduate () in international business Administration or similar.
- Full time availability (40 hours per week).
- Advanced English proficiency oral and written.
- User of Microsoft Office Suite mainly Excel and pivot tables.
- Strong communicator and negotiator analytical results-oriented customer-oriented a strong time manager autonomous honest and empathetic strong focus on helping customers and ensuring their satisfaction.
If youre excited about working with Thales but not meeting the requirements for this position we encourage you to join our Talent Community!
What We Offer
- Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents including the following:
- Elective Health and Dental plans.
- Company paid holidays vacation days and paid sick leave.
- Company provided Life Insurance.
Why Join Us
Say HI and learn more about working at Thales click here.
#LI-Hybrid
#LI-EB1
At Thales we provide CAREERS and not only jobs. With Thales employing 80000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here apply now!Required Experience:
Intern
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
In all critical environments - air, land, sea, space and cyberspace - decision-makers, operators, crews and members of our armed services and security forces are faced with millions of important decisions every day. It is in supporting these people that Thales in the United States ha ... View more
