Customer journey expert Savings (temporary)

At ING we are looking for a Digital Business Expert - Savings (temporary)

Your role and work environment:

We are looking for a talented and enthusiastic Digital Business Expert to join our Savings Team Team of Investment and Funds Entrusted Tribe where we aim to help and encourage customers to manage their wealth in a simple and efficient way while we have a lot of fun!

The responsibility of this team is focused on retail INGs customers offering them solutions to grow their money. You aim at improving INGs performance and identify opportunities to better serve and delight customers in the product suit we offer in both savings and investments within the retail sector and our way of working is to provide the best solution for Customer processes considering market behaviors and needs regulations costs reduction and user requirements delivering high quality developments based on Agile Methodology. Making things happen helping others be successful always being one step aheadthats our DNA

Your key responsibilities:

As a Digital Business Expert you will:

* You are part of the delivery team to define functional requirements participation in testing and support before the Go-live.

* Lead discovery phase of the new process to implement liase with key stakeholders (technical and non-technical) for requirements definition collaborate with different areas to define technical solution to implement and align all the key stakeholders to ensure meet deadlines.

* Identify risks and dependencies that can appear among the project execution.

* Be aware of industry and market trends bring new ideas to scale up our business

* Analyze data to extract operational information for decision-making create reports for Operations areas (MicroStrategy Excel Power Point etc..). Analysis of evolutions trends and volumes seeking improvements that increase customer satisfaction and cost efficiency.

* Have a data mindset you observe what happens around you and what we are building and challenge or adapt if we are not going in the right direction building reliable business operations and services and for connecting it with internal or external parties.

* You work with Risk Compliance and Legal stakeholders to make sure our products and services comply with regulation and policies.

* Work in Agile teams focusing always in delivering value to our customers in a fast way while continuously improving the way we work.

* Be also an active member of a Chapter supporting in improving the way of working and where you work on your craftsmanship.

* Be a team player. You are actively involved in the maintenance development and realization of (new) services & functionalities. As an expert you will deliver all the necessary business know-how and skills within the Squads to realize the shared Tribe purpose.

What are we looking for

Want to know if this job is made for you These are some of the qualities that we value the most for this role. And if the shoe fits dont hesitate to apply!

* Master or bachelors degree around 5 years of experience managing complex projects.

* Customer focused and results-oriented person.

* Clear Communication: Excellent communication skills.

* Prioritization: Strong prioritization skills and ensure the team focuses on delivering high-impact results.

* Deadlines Management: Efficiently managing time and deadlines to keep the development on track and deliver the product within scheduled timelines.

* Stakeholder Management: Engaging and managing stakeholders effectively for successful project outcomes.

* Problem-Solving: Strong problem-solving skills enable to address challenges and obstacles that may arise

* Tech: Although not mandatory some technical knowledge to facilitate effective communication and understanding between the Product Owner and the development team. With knowledge of core banking systems and process.

* Passionate about innovation new market trends and future thinker

* Able to work in an autonomous way to take initiative and to make things happen with a can-do attitude.

What do we offer

The time you spend at work the challenges you face or the lessons you get are very important but What about your personal life At ING we want your work to fulfill you in every way and that is why we take care of even the smallest details.

Check out what is waiting for you!

Be flexible my friend.

Our model is all about flexibility and accountability. Keeping both our customers and our colleagues needs in mind you determine together which days you work at home and which you come to ING MAD to offer your best your thing.

Restaurant card.

So that thinking about what to have for lunch doesnt take up your time or your cravings.

Our house will be your home.

In our offices you can find electric mobility solutions doctor hairdresser gym The Good Service (to help you with your errands) and much more!

Health insurance.

For you and all your family (spouse/partner and children).

Life insurance.

We help you protect what matters most to you.

Flexible remuneration.

In addition you will enjoy our flexible remuneration model through a more tax-advantaged way you will be able to access other services such as nursery transport card training aids

Free company shuttle.

It doesnt matter where you live. We have 6 routes (North Central South A5 A42 and A6) to get you to our ING office in Madrid comfortably.

Banking benefits.

Special loans with more beneficial conditions.

Special mortgage conditions after 6 months working at the bank.

And you can benefit from our pension plan after 1 month with us!

More vitality and more belonging

360º care of the employee (physical mental social connection & purpose).

Physiotherapy service on site.

Clinics with professional world-class athletes.

Gympass service.

Employee Networks: Rainbow Lions (LGBTQI) Leonas & RIÑG.

International Remote work program.

Get to know Us

We are a team of more than 1700 people sharing one idea: doing our bit in helping our clients create a better future for themselves by providing them with the tools they need to get where they want to go.

A fully online bank where technology innovation simplicity and transparency are the main ingredients and the first one to work with agile methodologies.

And although we are based in Spain we are lucky to work in an international bank with presence in more than 40 countries.

We are proud to have a diverse team and we are committed to continue developing a culture of Diversity Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.

And even though we look orange on the outside we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We are embarking on our path for us but we are also there for when our clients decide to embark on this journey.

Making things happen helping others be successful always being one step aheadthats our DNA. If you look at yourself in the mirror and your reflection matches our way of being and workingwe are looking forward to meeting you!