Information Technology Application Support Analyst Birmingham

Hoover, AL - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Thank you for your interest in a career at Regions. At Regions we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results dedicated to quality strength and integrity and possess the drive to succeed then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates consultants and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes sold or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions Retention Schedule for a minimum of three years. You may review modify or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions the Information Technology Application Support Analyst supports software systems provides troubleshooting technical assistance installation and training to software position also ensures that application support documentation is maintained to the highest quality.

Primary Responsibilities

Obtains information on application design and functionality to propose solutions to end users
Responds to client inquiries concerning software operation and troubleshoots system software and operator complications
Monitors routine and critical processes and workflows to proactively identify problem trends
Assists with application implementations and configuration
Performs root cause analysis and provides technical solutions to production related application errors
Performs application testing in various environments
Deploys service releases patches requests and customizations
Work is thoroughly reviewed and checked by a senior associate

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

Bachelors degree in a related field
Or Associates degree in a related field and two (2) years of experience
Or High School Diploma and four (4) years of experience

Skills and Competencies

Ability to communicate technical problems and solutions to non-technical users
Excellent written and verbal communication skills

Additional Qualifications

Strong problemsolving and analytical skills
Ability to quickly learn and adapt to new technologies
Preferred Skills (candidates should have at least one):
Experience with Linux operating systems
Understanding of networking concepts and technologies
Knowledge of SQL
Familiarity with Python or other programming languages

This position is intended to be onsite now or in the near future. Associates will have regular work hours including full days in the office three or more days a manager will set the work schedule for this position including in-office will not provide relocation assistance for this position and relocation would be at your expense. This position must bewithin a reasonable driving distance to a Branch Consumer Operations or Professional Office Building with the primary locations being for Birmingham AL. Exceptions to the geographic location requirement may be made for current Regions associates who work remotely.

Regions will not sponsor applicants for work visas for this position at this time. Applicants for this position must currently be authorized to work in the United States on a full-time basis.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience skills knowledge contribution job location and most importantly performance in the job role. As these factors vary by individuals pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$66852.50 USD

Median:

$81720.00 USD

Incentive Pay Plans:

This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible comprehensive and recognizes that one size does not fit all for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes which is not intended to be a complete summary of plan terms and conditions.

Paid Vacation/Sick Time
401K with Company Match
Medical Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program

Please note benefits and plans may be changed amended or terminated with respect to all or any class of associate at any time. To learn more about Regions benefits please click or copy the link below to your browser.

DetailsRiverchase Operations Center

Location:

Hoover Alabama

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

Required Experience: