Customer Growth Account Executive, Commercial
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Job Location:
Boston, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Summary:
The Commercial AE CG partners closely with Customer Success and Renewals to drive customer crosssell and upsell across a broad base of SMB and entrepreneur segment customers educating customers on Klaviyos portfolio and guiding them to maximize value revenue impact and longterm relationships. This includes targeting ICPs for expand motions while managing a disciplined forecast and delivering consistent monthly and quarterly quota attainment.
Supervisory Responsibilities:
- None.
Duties/Responsibilities:
- Work crossfunctionally (e.g. Customer Success Renewals Solution Architects Partnerships Marketing) to ensure a seamless customer experience and accelerate value realization.
- Engage existing customers to uncover needs advise rightfit solutions across the Klaviyo portfolio and deliver tailored product demonstrations that showcase value and outcomes rather than features alone.
- Identify and prioritize ICPs for expansion opportunities within our whole product portfolio to grow Klaviyos footprint in existing accounts.
- Build and manage pipeline within the book of business; apply a documented account planning approach (tiering topaccount focus) and maintain org maps to reach economic buyers and advance multithreaded evaluations.
- Apply consultative selling and ROIbacked business cases using core ecommerce/SMB metrics; tailor assets (decks case studies) and demos to discovery insights to drive executive alignment and decision quality.
- Maintain rigorous SFDC hygiene and forecasting including accurate stages dates next steps and why/why not with timely updates that support predictable rollups to leadership.
- Negotiate strategically using valueled tradebased approaches aligned to pricing/packaging guardrails; limit discounting to justified timebound scenarios with clear business rationale.
- Consistently achieve monthly and quarterly quota expectations while balancing prospecting customer meetings CRM administration and enablement/selfdevelopment blocks.
- Perform other related duties as assigned.
Required Skills/Abilities:
- Excellent customer service business development and sales acumen; delivers a differentiated consultative experience centered on customer outcomes and values.
- Clear and concise communication and presentation; active listening and personaspecific messaging for both functional and executive audiences.
- Consultative selling and discovery depth; ability to translate business objectives into ROIjustified use cases and tailored demos aligned to the business case.
- Analytical mindset with the ability to run ROI analyses interpret funnel/forecast signals and apply core ecommerce/SMB metrics to quantify impact.
- Multithreading and executive engagement to build consensus across stakeholders including champions and economic buyers supported by structured workback/joint evaluation plans.
- Strategic territory/account planning with tiering topaccount prioritization and competitive plays grounded in research and account mapping.
- Pipeline creation excellence within an existing customer base with timely followup on inbound/CS/partner signals and orchestration of campaigns ABM events and partner collaborations.
- Negotiation discipline and fluency in pricing/packaging; uses commercial levers to close without unnecessary discounts and aligns terms to business outcomes.
- Collaborative selling and crossfunctional quarterbacking across BDRs SAs CS Partnerships Marketing/ABM and leadership with clear precall prep and role clarity.
- Tools proficiency: Salesforce Outreach LinkedIn Sales Navigator Apollo and Gong with strong SFDC hygiene for forecasting and deal strategy.
- Growth mindset; actively seeks feedback invests in enablement and shares best practices to raise team performance in a highpaced environment.
Education and Experience:
- 1 years of Business Development experience with strong performance 1 years of Account Executive/closing experience in a sales role preferred
- Experience within SaaS/MarTech a plus
- A Bachelors degree or above a plus.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
Please note that job responsibilities may change from time to time. Your team lead will be the most up to date source for job expectations.
#LI-Hybrid
#LI-BAILEY
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Please see the independent bias audit report covering our use of Covey here
Required Experience:
IC
Key Skills
- Business Development
- Customer Service
- Revenue Growth
- ABC Analysis
- Account Management
- Communication
- CRM
- Excel
- Salesforce
- PMP
- Customer Relationships
- Business Relationships
- Sales Goals
- Sales Process
- CPA
About Company
Klaviyo unifies AI-powered email marketing and SMS to drive growth, retention, and measurable results. Build personalized, omnichannel experiences across WhatsApp, ecommerce, and more with K:AI Agents.
