DT Lead CRM & Commercial Solutions Japan

Make your mark for patients

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職務概要/ JOB SUMMARYEnglish follows

DT Lead CRM & Commercial Solutions Japan はUCB Japan における CRM顧客管理および商用デジタルソリューションの責任者として
グローバルで標準化されたCRMプラットフォームを日本市場で最大限に活用定着させる役割です

The DT Lead CRM & Commercial Solutions Japan serves as the local owner of the Global Standard CRM Platform ensuring its successful adoption optimization and value realization within the Japan organization. The role is accountable for defining and executing the Japan strategy roadmap and operational model for CRM and connected commercial technologiessuch as Veeva CRM CLM Veeva Engage OCCP Case Follow System and thirdparty media integrationswhile ensuring that global design principles governance and standardization are consistently applied.

This role acts as the bridge between global platform strategy and local business needs. By deeply understanding local commercial medical and regulatory requirements the DT Lead ensures that the Global Standard Platform delivers maximum business impact in Japan through fitforpurpose configuration localized adoption support and continuous value optimization.

The DT Lead will play a critical leadership role in Japans transition to the nextgeneration CRM platform over the coming yearsa largescale and complex transformation requiring strong program leadership change management globallocal alignment and technology orchestration.

Leveraging expertise in business processes data and platform architecture the role designs scalable and futureready solutions that accelerate productivity compliance and customer engagement. Working closely with Business functions and Digital Technology teams the DT Lead enables datadriven decisionmaking and contributes to UCB Japans ambition to modernize customer experience and omnichannel engagement.

業務内容/MAJOR ACCOUNTABILITIES

• CRM / 商用デジタルの日本責任者
• 次世代CRMへの大規模移行リード
• ビジネス部門との強いパートナーリング
• グローバルDT/ITとの協業
• 戦略優先順位設計
• プロジェクトプログラムマネジメント
• ビジネス要件 システム設計への翻訳
• アーキテクチャガバナンス維持
• Act as Japans local owner of the Global Standard CRM Platform and Japan local commercial solutions ensuring its successful deployment localization and business value realization while maintaining alignment with global governance architecture and design standards.
• Lead the nationwide transition to the new CRM solution managing a multiyear complex transformation involving global programs business stakeholders change management data migration and technology integration.
• Partner closely with business units and crossfunctional teams to deploy CRM and commercial solutions that support Japanspecific needs while adhering to global templates and standardized processes.
• Collaborate intensively with Global DT/IT teams (Architecture Centers of Excellence Operations Support) to codesign capabilities resolve platform gaps ensure consistent implementation and secure effective transition into global support models.
• Manage thirdparty vendors and implementation partners coordinating development configuration and rollout activities and ensuring deliverables are of high quality and aligned with platform strategy.
• Provide strategic direction and prioritize solution enhancements ensuring a balanced approach between global product roadmap local regulatory requirements and Japan business priorities.
• Lead endtoend project and program management ensuring delivery on time within scope and budget and in accordance with quality and compliance expectations.
• Translate business requirements into platformaligned architecture specifications defining processes integrations and data flows that meet Japan needs while maintaining global consistency.
• Create and maintain architecture artifacts that clarify endtoend solution design including integration maps domain models and reference architectures.
• Ensure adherence to enterprise architecture and governance standards embedding controls in PMO processes SDLC change management and procurement to sustain longterm platform integrity.

• Bachelors Degree or above
• 5 years of experience in CRM commercial and project management.
• Experience in latest CRM commercial related tools and technologies: Veeva CRM SFMC SFHC GA4 M3 PowerBI etc.
• 3 years of experience in Pharmaceutical industry
• Bachelors degree or above
• 5 years of experience in CRM commercial functions or project management
• Hands-on experience with modernCRM tools such as Veeva or SFMC
• 3 years of experience in the pharmaceutical industry
• Fluent Japanese and businesslevel or higher English proficiency

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会社概要

UCBは神経および免疫領域に注力するグローバルなバイオ医薬品企業です世界中で約8500人の社員が患者さんからインスピレーションを受け科学の力で前進しています

UCBで働く魅力

UCBでは単に業務をこなすのではなく価値を創造することを大切にしています私たちは挑戦を恐れず協力し合い革新を追求しながら患者さんのために成果を出すことを目指しています
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