Director of Rooms Operations

Fort Myers, FL - USA

Monthly Salary: Not Disclosed

Posted on: 5 days ago

Vacancies: 1 Vacancy

Job Summary

Description

Additional Information: This hotel is owned and operated by an independent franchisee Mainsail Lodging. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

Position: Director of Rooms Operations

Location: Fort Myers FL

Reports to: General Manager

Status: Exempt

Job Summary:

The Director of Rooms Operations must have a strong working knowledge of Marriott brand standards service culture and operational compliance. Experience working within a Marriott branded hotel environment either directly with Marriott International or through a Marriott franchise/management partner is strongly preferred due to the propertys Autograph Collection affiliation and the operational expectations associated with brand performance guest satisfaction metrics and audit compliance.

Essential Functions

Maintain compliance with Mainsail Lodging & Development company core values.

Maintain regular attendance in compliance with Mainsail Lodging & Developments policy as required by scheduling which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming which includes wearing proper professional attire and nametag.

Comply at all times with Mainsail Lodging & Developments standards and regulations to encourage safe and efficient hotel operations.

Champion the properties guest satisfaction efforts by ensuring that all stakeholders have consistent and effective processes in place to monitor feedback maintain high guest touchpoint efforts and to adapt within their operations when deficiencies are identified

Consistently review and implement as necessary all departmental LSOPs

Prepare team member schedules according to the business forecast payroll budget guidelines and productivity requirements.

Oversee procurement function for the rooms division ensuring monthly expenditures are in line with business forecast

Maintain a clearly defined inspection process for guestrooms and public areas assessing cleanliness and condition

Maintain required pars of all housekeeping supplies by ordering all needed supplies and amenities on a monthly/ quarterly basis.

Ensure any discipline inventories are conducted on a monthly/quarterly basis as dictated by finance and/or Mainsail company guidelines

Ensure property loss prevention coverage processes and standards meet Mainsail company guidelines-this role serves as the property level champion for communication and reporting as it relates to guest incident/property claims

Ensure guest privacy and security by correctly following hotel procedures.

Serve as a senior point of contact for highly escalated guest issues

Ensure guest room and public space Preventive Maintenance process are in place

Participate in required M.O.D. (Manager on Duty) coverage as scheduled.

Motivate coach counsel and discipline all Personnel according to Mainsail Lodging & Development procedures.

Monitor work orders and submit to Maintenance Department according to procedures.

Maintain a professional working relationship and promote open lines of communication with other managers team members and all other departments.

Respond to emergency situations using information contained in Material Safety Data Sheets. Keep MSDS sheets current and easily available.

Maintain and monitor Lost and Found procedures and policies according to standards.

Ensure all end of month reports are met

Review all operational staffs worked hours for payroll compilation and submit to accounting on a timely basis.

Prepare team member schedule according to business forecast payroll budget guidelines and productivity requirements.

Ensure that no-show revenue is maximized through consistent and accurate billing.

Ensure that Ten Day Forecast is completed on a timely basis.

Work closely with account on follow up items I.e.: returned checks rejected credit cards team member discrepancies etc.

Operate all aspects

Qualification Standards

Education & Experience

Experience working in a Marriott International property or with a Marriott franchise/management company is highly preferred

4-year bachelors degree preferred

Minimum of 5 years in hospitality related Rooms leadership role preferred

Excellent customer service skills

Excellent communication skills both verbal and written

Ability to effectively present information to individuals or groups

Proficiency with Microsoft Office programs a must Marriott systems a plus

Due to the operational requirements of an Autograph Collection property candidates without Marriott brand experience will not be considered unless they possess equivalent luxury lifestyle brand experience (Hyatt Lifestyle Hilton Curio/Canopy etc.).

Physical Demands

Ability to sit or stand for extended periods of time

Ability to communicate clearly

Corrected vision to normal range

Ability to drive/transport self and others

Ability to travel on occasion for meetings

Long hours sometimes required

Mental Demands

Make sound judgments quickly

Work on multiple tasks making appropriate progress towards deadlines

Able to work independently take direction and provide direction to others

Manage differing personalities within the office the hotel and the community

Maintain the highest degree of confidentiality

Ability to work effectively in stressful high pressure situations

Ability to effectively handle challenges in the workplace including anticipating preventing identifying and solving problems as necessary.

Full-time Associate Benefits Medical Dental & Vision HSA & Flexible Spending Account Options Basic Life & Disability Plan Options 401K Retirement Plan Paid Time Off Holiday Pay Career Training & Development Opportunities Tuition Reimbursement Bereavement Leave Employee Assistant Program (EAP) Jury Duty (May vary by state) Employee Discounts Employee Referral Bonus Free meal for all full-service hotel employees Salary is aligned with experience and qualifications.

This company is an equal opportunity employer.

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Required Experience:

Director

DescriptionAdditional Information: This hotel is owned and operated by an independent franchisee Mainsail Lodging. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices ...