YES4 Youth Opportunity Cash Processor PTA (12 Month Work Experience)

Receive Cash

Receive deposits and update on the applicable systems.

Comply with all policies and procedures to eliminate any possible risks to the company and the customer.
Prepare Cash on the applicable system

Check container/Bag for any damages or interferences and report all anomalies to Team Controller.

Acknowledge container/bag on applicable system.

Process all deposits in line with the agreed upon banks SLAs and SOPs on the applicable system.

Prep workstation accurately for effective and efficient note counting.
Note Sorting

Sort all prepped deposits/notes for (FDP/ACDP) on the same day within the cut off times.

Send rejected notes to the Reject Teller together with the PCD cards deposit slips and stop loss bag to verify and balance

Operator to write a board (client name date denominations & number of bundles & operator name) & show it to the camera.

Balance per deposit

Report differences to the Team Controller

Fill the production sheet

The technician to sign the downtime register on machine breakdowns

End of day bundles to be verified by Team Controller.

Daily balancingreconciliation by Team controller

Reconciliation of ACDP deposits.

Perform a reconciliation of all notes rejected in order to validate the information

Manually check all rejected notes for counterfeits dye-stained and mutilated notes

Perform cash transfers to vaults

Perform end of day balancing/ reconciliation of all cash received

Handle all transactions including shortages and surpluses according to SOPs
Desktop deposit processing

Check container/Bag for damage /tamper report anomalies to Team Controller.

Acknowledge container/bag on applicable system.

All deposits must be kept separate per customer at all times and all deposits must be processed on the same day received by the customer.

All deposits must be processed and balanced on the applicable system

Perform end of day balancing/ reconciliation of all cash received

All transactions including shortages and surpluses must be handled according to SOPS

Accurate prepping must be done to enable effective and efficient note counting
Sachet and Process Coin

Process bulk coin deposits in accordance with SBVs policies and Procedures

Sort and process teller coin transfers

Write a board (client name date denomination and the operator names) & show it to the camera

Receive and verify the money(bins) check the seal denomination and bin register

Count out the bags to balance with the bin page and denomination

Cut the bags open to fill the wagon

Clear jams on the machines

Balance the money per client / deposit

Report differences to the Team Controller

Perform end of day balance/ reconciliation

Bank system integrated deposit processing

Validate all transactions linked to system integrations as per banks SLA

Inform client services of account numbers not linked to bank system to avoid delays in crediting the customer

Verify deposit account number to eliminate losses or misposts

Escalate system downtime/delayed batches to team controller
Payroll and change

Payroll / change transactions must be processed in accordance with SLA per customer

Report all discrepancies to the Team Controller timeously

Floats must be sealed in drop safe bags along with float packing slips and placed into trolleys as per client requirement

Payroll entries to be processed within the banks SLA timeframes

Maintain all equipment by reporting any defects on equipment to the Team Controller

Obtain banks authorization prior to despatching as per SOP

Prepack/Treasury

Assist with the accurate packing and unpacking of Bank and ATM Cash.

Manage consumables in line with packing requirements.

Confirm that the bag and Seal numbers are properly recorded.
Manage Equipment

Utilise equipment according to Standard Operating Procedures (SOPS) protecting and taking care of company assets e.g. cleaning of the machines before the shift starts and after the shift ends
Governance

Subscribe and align to SBV Services ISO 9001:2015 Quality Management Standards ensuring the departments processes and quality management system is at all times in compliance with the standard.

Support SBVs ESG journey reporting on and managing the ESG requirements to ensure a positive reflection and outcome.
Drive the organisation culture

Drive the departments values while inspiring confidence and generating excitement enthusiasm and commitment towards the mission.

Lead as an Ambassador and executor of Change

Act as a change management architect in periods of change to ensure business continuity.

Manage the integration of business units into a seamless end to end solution for customers.

Effectively communicate and embed new processes and procedures as they occur addressing or escalating matters/ concerns to the SMEs (subject matter experts) when required.

Facilitate the necessary presentations workshops or forums to ensure consistent and accurate communication is given across ones portfolio.

Minimum Requirements: Work Experience

6 months previous cashier/teller experience: Advantageous

Minimum Requirements: Education

Grade 12 with Maths Literacy

Special Training Or Requirements

Successfully completed SBV Cash Processor training

Behavioural Competencies Required

Analytical- and Critical Thinking Ability: Ability to gather sufficient data to understand a problem to look at a situation from different perspectives to be able to break a problem into smaller components and to look for underlying causes or thinks through the consequences of different courses of action.

Verbal- Non-verbal and Written Communication Skills: Ability to effectively interact with individual/ group using appropriate verbal- nonverbal- or written communication on the required level and sending out/ receiving a clear message in the intended way

Time Management: To effectively plan/schedule coordinate and execute own program and work in accordance with business priorities.

Relationship- and Alliance Building Skills/ Social Intelligence: Ability to skillfully use interpersonal- and networking skills in order to develop a sound relationship/alliance and cooperate with key stakeholders inside/ outside the organisation and maintain such a relationship

Managing Assignments and Resources: Demonstrates basic understanding of operational management principles accurately determine resources assign priorities effectively plan and organize time resources and equipment in order to minimize interferences meet operational requirements maximize team capacity and productivity and to cost-effectively contribute to the achievement of goals

Risk Management: Ability to proactively identify risk areas/threats to analyse such exposure to risk to determine how to best handle it and to implement appropriate course of action to control/minimise risk

Quality Management: Ability to do benchmarking and set standards to implement systems and processes to ensure quality control quality assurance and continuous improvement in order to meet customer requirements and comply with legislation