Babyzone Operations Officer (a BC Charity)
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Job Summary
About Babyzone
AtBabyzone we believe that every child deserves a fair start in life regardless of their background or circumstances. Our mission is to empower families and their children from conception to age five by providing access to high-quality early years learning opportunities that nurture the parent-child bond. The need for support in early childhood development has never been more charityfunded by foundationsphilanthropists andtrusts including global venture builder Blenheim Chalcot. We serve families who struggle to access support elsewhere - due to financial geographic or cultural barriers - by offering free evidence-based classesand resources in premium fully accessible community hubs. With eight Babyzone Hubs already open across the UK were thrilled to announce the launch of our ninth Babyzone in Swansea.
Reporting to the Head of Babyzone the Operations Officer is responsible for the smooth running of Babyzone delivery days. Their responsibilities will include set-up and operations front-of-house duties close-down duties and additional duties as required. Operations officers will need qualities such as organisational skills interpersonal communication problem-solving and flexibility.
Key Responsibilities:
Set-up andoperations
- Ensureoptimalpreparation ofareas in Swansea Arena intendedfor sessions including moving furniture adjusting layout and other necessarychanges;
- Support class leaders with the set up and pack down of their equipment;
- Support the setup of exploratory play zones projector feeds and other elements to create a welcoming and functionalenvironment;
- Ensure easy access to essential amenities like pram parking andbaby-changingtoilets.
Front of house
- Provide a warm and supportive welcome for all families attendingBabyzone;
- Explain Babyzone operations andimportant informationtofamilies;
- Capture family numbers and basic postcode data as familiesarrive;
- Act as a floating resource to ensure positive experiences for allattendees;
- Problem-solve any issues raised by families or class leaders during theday;
- Welcome external stakeholders for tours of Babyzone along with the Head of Babyzone.
Close down
- Assistclass leads in packing up all equipment used for exploratory play andclasses;
- ReturnSwansea Arena areasto original setup;
- Ensure all rooms are cleared of anyitemsfromBabyzoneactivities;
- Report attendee numbers and any observations/issues to the Head of Babyzone.
Additional duties
- Supervise and guideadditionalvolunteers apprentices or support staff asnecessary;
- Respond toand actionreasonablerequestsfromthe Head ofBabyzone;
- Collect quotes and case studies from parents based on a cadence set by Head of Babyzone.
Safeguarding and compliance
- Complete all necessary safeguarding training ina timelyfashion as directed by theSafeguarding Lead andHead of Babyzone(this is to be completed before starting your first day);
- Adhereto safeguarding policiesandmaintainaculture of safetyfor children families andstaff;
- Report any safeguarding incidents to the Head of Babyzone or Safeguarding Lead as soon as possible.
- Adhere to all Babyzone policies and procedures.
Skills and technical competencies:
- Organisation
- Ability to coordinate multiple tasks efficiently and ensure smooth operations.
- Interpersonal skills
- Strong communicationskills to engage positively with families class leaders and other stakeholders.
- Problem-solving
- Ability to respond effectively to any issues that arise ensuring a positive experience for all attendees.
- Flexibility
- Willingness to adapt to changing needs and undertakeadditionalduties asrequired.
- Value alignment:
- A passion for the Babyzone mission and a commitment to making a positive impact in the community.
Role Details
- Salary: 13.45 per hour (Real Living Wage)
- Contract: Part-time permanent term-time only
- Hours: Mondays term-time only (8:15am - 3:00pm)
- Location: Babyzone Hub Swansea at Swansea Arena (SA1 3BX)
- Start Date: April 2026
Benefits:
- 33 days annual leave including bank holidays (pro-rated)
- Flexible working pattern to suit your lifestyle
- Matched pension contributions (if eligible)
- A supportive and inclusive working culture
- Be part of a national network making a real difference
Babyzone is committed to safer recruitment practice as an important part of safeguarding and protecting children and vulnerable adults. If successful in your application for this role you will have a DBS check approved prior to your first day in the job.
By submitting your CV you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role. This means that we may use your personal data to contact you to discuss your CV or arrange an interview or transfer your CV to the hiring manager(s) of the role you have applied for. You can ask us at any time to remove your CV from our database by emailing but please note that this means we will no longer consider you for the role you have applied can review our privacy policyhere.
Required Experience:
Unclear Seniority
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
Blenheim Chalcot are the UK's leading digital venture builder. We build digital businesses that transform industries.
