People and Culture Support Officer

• Salary $42.1275 per hour 12% Superannuation
• 2 X Vacancies Permanent Part Time and Temporary Part Time until March 2027
• Supportive Team
• Hybrid arrangements available

At Whitehorse City Council community is at the heart of everything we do. To stay ahead of and best respond to the evolving changes and needs of the community the organisation is undertaking an exciting journey that will transform ways of working and will empower employees to be innovative and constantly striving towards providing excellent customer experience at all times. The five pillars of our organisation focus on:

• Excellent Customer Experience and Service Delivery
• Great Organisational Culture
• Innovation and Continuous Improvement
• Good Governance and Integrity
• Long Term Financial Sustainability

Our People and Culture Support Centre within People and Culture are a highly collaborative team working in an agile and fast-paced environment underpinned by our organisational values and a service driven approach.

The role:

Reporting to the Manager People and Culture this is a customer service oriented frontline position of quality People and Culture services. The role supports leaders employees and volunteers providing timely accurate and informed advice whilst informing coordinating and administering effective and quality services across the employee and volunteer life cycle. The role also actively contributes to developing and administering people and culture policy/ procedure process and systems.

About you:

To be considered for this position you will have demonstrated experience in HR service delivery including coordinating and administering onboard offboard and employee change processes or similar transferrable experience. The ideal candidate will have an applied knowledge of HR policies process and systems to support leaders employees and volunteers to promote consistency compliance and continuous improvement. A working knowledge of Oracle PayGlobal and payroll processing is desirable.

Highly developed organisational skills including the prioritising of workloads managing multiple and demanding deadlines with a proven ability to apply flexibility and solve problems skills. Excellent interpersonal skills with demonstrated customer service focus and skills will see you be successful in this role.

In return we will offer:

The ability to make a difference -Working at Whitehorse City Council you contribute to making a real difference in the lives of the community and those that live learn work or visit Whitehorse. Every day you really will see how the work youre involved in benefits the diverse community.

Great working conditions a professional environment friendly and supportive teams and a flexibility program that promotes employee work life balance.

An extensive Health and Wellbeing offering Employee assistance program private health insurance benefits health checks (skin hearing and vaccinations) discounted gym membership and facilities (e.g. Theatre Arts Leisure) and an active health and wellness program (e.g. stretching healthy eating demonstrations and health challenges.

Career opportunities engaging work and the opportunity to apply your skills and experience.

Transformation- We are in a time of transformation to stay ahead of the evolving changes and needs of our community. Together we are on an exciting journey to empower all of our employees to be innovative and constantly strive towards continuous improvement.

Reward & Recognition - extensive reward and recognition program corporate learning offerings study assistance and comprehensive leadership development programs.

Further Information:

Further information is available from Kate Tongue on To apply please submit a copy of your resume (max 5 pages) and one page statement addressing the selection criteria and what you would bring to the role by 9 March 2026.

Interviews will be held on Wednesday 11 March and Thursday 12 March 2026.

Come and join the transformation!

Download the Position Description:

People and Culture Support Officer

City of Whitehorse is a culturally and linguistically diverse community. We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of our community. We are committed to upholding a safe inclusive and respectful workplace that values the contribution of all.

Whitehorse City Council is committed to being a child safe organisation. We recognise our responsibilities to keep children and young people safe from harm and have established policies procedures and training to achieve these commitments.

ABOUT US

The City of Whitehorse located 15 kilometres east of the Melbourne CBD is a culturally diverse community of almost 177000 people. Whitehorse includes the suburbs of Box Hill Burwood Nunawading Blackburn Mitcham Forest Hill and Vermont and is characterised by quiet tree-lined residential streets an abundance of parks gardens and natural bushland reserves bustling shopping centres and a diverse range of arts cultural sports and leisure facilities.

Whitehorse City Council provides more than 100 services and facilities across a range of areas within our community services city development infrastructure corporate services and transformation directorates. Whitehorse is one of Melbournes largest metropolitan councils with a workforce of approximately 1300 employees and aspires to foster an inclusive vibrant prosperous and sustainable community. Our employees help us achieve these goals!

At Whitehorse employee health wellbeing and development are paramount and we aim for everyone to become the best they can be in the workplace. Benefits of working with us include:

• A welcoming and supportive working environment

• Great opportunities for training and to build a long-term career within Whitehorse or the local government sector.

• Extensive employee health and wellbeing programs including flexible working arrangements

• Salary sacrifice options for gym / swim memberships childcare and superannuation; and access to novated vehicle leases.

• Competitive terms and conditions of employment

• Ample onsite parking at most facilities with ready access to public transport