Conduct Manager – Acrisure UK Retail

London - UK

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Purpose of theRole

The Conduct Manager will play a keyrolein ensuring Acrisure UK Retail delivers consistently fair customer outcomes and maintains a strong conduct culture aligned with FCA expectations Consumer Duty PROD requirements internal governance standards and industry best practice.

You will support the development implementation and oversight of the conduct risk framework including conduct MI product oversight and governance customeroutcome monitoring and advisory support across the business. Thisrolesupports senior leaders in understanding conduct risk evidencing outcomes and embedding customercentric decisionmaking across the product lifecycle and distribution chain.

Key Responsibilities

1. Conduct Risk & Governance

Maintain and enhance the UK Retail Conduct & Customer Outcomes Framework ensuring alignment with FCA requirements and marketleading practices
Interpret existing and emerging regulation and provide clear practical conductrelated advice to business leaders
Ensure Vulnerable Customers and their specific needs are clearly identified understood and proactively embedded into decisionmaking ensuring compliance with FCA expectations and delivery of consistently fair outcomes.
Ensure conduct risk considerations are embedded in product design distribution change initiatives and operational processes.
Support the timely delivery of regulatory actions and regulatory change impact assessments

2. Customer Outcomes & Consumer Duty

Monitor evidence and report customer outcomes across relevant product lines including Consumer Duty MI and Price & Value outcomes
Engage with outcome owners underwriting and distribution teams to address actual or potential customer harm.
Identify emerging risks through conduct MI KRIs complaints insights and operational data trends.

3. Product Governance (PROD) & Oversight

Support the governance of new and existing products ensuring annual product reviews value assessments and targetmarket clarity meet FCA PROD obligations
Contribute to committees and working groups (e.g. Product & Markets Committee) by providing conduct insights and oversight commentary.

4. Assurance Monitoring & Reporting

Design and deliver oversight and monitoring activities that assess adherence to conduct rules across the endtoend product lifecycle
Prepare conduct MI thematic insights and reports for senior leadership and governance forums.
Conduct deep-dives into areas where indicators suggest potential customer detriment.

5. Advisory & Stakeholder Engagement

Act as a trusted adviser to operational leaders underwriters distribution teams and product owners
Provide conductfocused direction during change programmes to ensure customercentric outcomes.
Represent the conduct function in crossfunctional forums and committees.

6. Culture Training & Awareness

Support initiatives that build a strong evidence-based conduct culture ensuring employees understand conduct expectations ethical standards and customeroutcome responsibilities
Deliver training guidance and communications to embed conduct awareness across Acrisure UK Retail.

Skills & Experience Required

Essential

Experience in a conductfocused compliancerolewithin financial services ideally within insurance
Strong understanding of FCA regulations relating to customer outcomes Consumer Duty ICOBs PROD governance frameworks and fair value assessments
Ability to interpret regulation and apply it pragmatically to operational models and customer journeys
Skilled at producing and interpreting conduct MI and insights including dashboards and KRIs
Strong stakeholder engagement with credibility to influence senior leaders.
Excellent judgement written communication and reportwriting skills

Desirable

Experience in product governance policy oversight or product lifecycle monitoring.
Exposure to conduct assurance monitoring or audit activities.
Understanding of delegated authority models and thirdparty oversight

Behaviours & Competencies

Customercentric mindset with a strong ethical baseline.
Analytical and detaildriven able to identify patterns and emerging risks.
Collaborative approach able to build consensus across functions.
Comfortable challenging the status quo where conduct improvements are needed.
Exceptional communicator able to convey complex regulatory and conduct issues clearly and influence stakeholders at all levels.
Resilient and adaptable in a dynamic environment.

Required Experience:

Manager

Purpose of theRoleThe Conduct Manager will play a keyrolein ensuring Acrisure UK Retail delivers consistently fair customer outcomes and maintains a strong conduct culture aligned with FCA expectations Consumer Duty PROD requirements internal governance standards and industry best practice.You will ...