DescriptionDepartment:Service Operations
Reports to:Service Operations Manager
About Vertiv
At Vertiv we design deliver and maintain critical infrastructure that keeps the world connected and operational. From hospitals and airports to data centers and financial institutions our solutions ensure that essential services stay powered and protected 24/7. As a global leader in power and thermal management we support the backbone of digital transformation and emerging technologies like 5G and Edge computing.
Role Overview
Were seeking a skilledUPS Field Service Engineerto join our dynamic service team. This is a fantastic opportunity to become fully trained and certified on Vertivs industry-leading UPS systems. Youll play a key role in delivering exceptional service to our clients ensuring uptime and reliability across mission-critical environments.
Key Responsibilities
- Project & Maintenance Execution:Lead and coordinate assigned projects and preventive maintenance activities ensuring timely delivery high-quality standards and adherence to budget.
- Customer Relationship Management:Build and maintain strong rapport with clients providing expert technical support and recommendations.
- Service Excellence:Respond to service calls professionally and promptly performing startups maintenance and emergency repairs on UPS battery systems power distribution and monitoring equipment.
- Compliance & Safety:Follow all ISO 9001:2000 processes and current Health & Safety legislation. Ensure accurate documentation including timesheets and service reports.
- Team Collaboration:Share insights and best practices with colleagues contribute to lead generation and support continuous improvement across the service team.
- Flexibility:Participate in the 24/7 on-call rota and be available for occasional night/weekend work and travel including international assignments.
Qualifications & Skills
- HNC/HND in Electrical/Electronic Engineering or equivalent.
- Proven experience in field service or testing of electrical/electronic equipment (UPS or related industries preferred).
- Strong technical understanding of UPS topology.
- Proficient in Microsoft Office (Word Excel Outlook).
- Excellent customer service and communication skills.
- Self-motivated with strong time management and organizational abilities.
- Valid clean driving license.
- Willingness to travel and work flexible hours including weekends and evenings.
- Ability to perform occasional heavy lifting in line with safety guidelines.
Required Experience:
IC
DescriptionDepartment:Service OperationsReports to:Service Operations ManagerAbout VertivAt Vertiv we design deliver and maintain critical infrastructure that keeps the world connected and operational. From hospitals and airports to data centers and financial institutions our solutions ensure that e...
DescriptionDepartment:Service Operations
Reports to:Service Operations Manager
About Vertiv
At Vertiv we design deliver and maintain critical infrastructure that keeps the world connected and operational. From hospitals and airports to data centers and financial institutions our solutions ensure that essential services stay powered and protected 24/7. As a global leader in power and thermal management we support the backbone of digital transformation and emerging technologies like 5G and Edge computing.
Role Overview
Were seeking a skilledUPS Field Service Engineerto join our dynamic service team. This is a fantastic opportunity to become fully trained and certified on Vertivs industry-leading UPS systems. Youll play a key role in delivering exceptional service to our clients ensuring uptime and reliability across mission-critical environments.
Key Responsibilities
- Project & Maintenance Execution:Lead and coordinate assigned projects and preventive maintenance activities ensuring timely delivery high-quality standards and adherence to budget.
- Customer Relationship Management:Build and maintain strong rapport with clients providing expert technical support and recommendations.
- Service Excellence:Respond to service calls professionally and promptly performing startups maintenance and emergency repairs on UPS battery systems power distribution and monitoring equipment.
- Compliance & Safety:Follow all ISO 9001:2000 processes and current Health & Safety legislation. Ensure accurate documentation including timesheets and service reports.
- Team Collaboration:Share insights and best practices with colleagues contribute to lead generation and support continuous improvement across the service team.
- Flexibility:Participate in the 24/7 on-call rota and be available for occasional night/weekend work and travel including international assignments.
Qualifications & Skills
- HNC/HND in Electrical/Electronic Engineering or equivalent.
- Proven experience in field service or testing of electrical/electronic equipment (UPS or related industries preferred).
- Strong technical understanding of UPS topology.
- Proficient in Microsoft Office (Word Excel Outlook).
- Excellent customer service and communication skills.
- Self-motivated with strong time management and organizational abilities.
- Valid clean driving license.
- Willingness to travel and work flexible hours including weekends and evenings.
- Ability to perform occasional heavy lifting in line with safety guidelines.
Required Experience:
IC
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